Terrible service, disgusting attitude

Written: 10 august 2021
Travel time: 4 — 11 july 2021
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 3.0
Food: 2.0
Amenities: 1.0
I have never seen such a rude attitude anywhere. The fact that there was no water for 3 days for several hours and dirt on the beach is not so bad. But the fact that important information was hidden, that there is NO transport, absolutely NO infrastructure, no cafes, no restaurants, no access to civilization - this was not indicated. People in Moscow, and in Yekaterinburg, and in Perm, and in Kyiv bought this "beautiful" hole without knowing it. And those who sold tours are also unaware of this collapse. Those who took only breakfasts were forced to wander among the cows and sheep around and get food. Can you imagine this in the 21st century?!
I confirm that we were also chatted for 2.5 hours in a bus with a non-working air conditioner, until people were separated from the hotels of Durres. And this hole is not Durres at all, but the edge of the Albanian world, cut off from civilization. The hotel is "made-up lips" - yes, it looks beautiful, but it's a lure, so that further people who get on this "ship" and find themselves in this position, turn into a pump and pump money out of them.
Here, the management and staff continue to be in a closed bunker and diligently, in the most arrogant way, ignore the requests and questions of vacationers.

The headmistress is rude and kicks off any question for one or two. People (customers) are nothing to her. She is a star, like Sonya "Golden Hand".
She recruited Russian-speaking girls and puts them as a filter so that they play the role of robots that repeat the same thing "oh, but we don't know", "oh, but there is no one", "Oh, but write letters to nowhere"...
Probably, they only needed to wear helmets, so that they would fully correspond to the image of the tankers from the bunker.
Don't go here! This is a complete disappointment and, alas, a spoiled vacation for a lot of money. They are no longer going to make a shuttle (minibus) so that customers can freely enter the villages and have a choice of food and entertainment.
Translated automatically from Russian. View original