Author:
Date of purchase: 12 june 2018 Written: 09 july 2018 |
|
Travel agency: Tour-Group (Lviv) Service type: пакетный тур |
We chose a ticket to the most expensive 3-star hotel with AI, because we could not buy 4 and 5 for the required dates. In fact, we got a hotel without stars with terrible service and even worse food! This was reported to the tour operator through a travel agent the day after arrival. The reaction is silence. Upon arrival, they turned to them with a video and a photo about the hotel - in response they almost sent, they say, what did you want from three stars !! Made a claim - we are waiting ...
Hotel "Sapphire" (Bulgaria, Sunny Beach) DOES NOT HAVE (!!!) a single star!!! On this fact, I have a lot of material from the owners themselves, who claimed that our tour operator deceived us!