do not protect their customers from fraud

Just arrived from Reef Oasis Blue Bay organized by JointUp 01-09.11.2019. What can I say - the reef costs hundreds of thousands of dollars, a huge territory with hundreds of staff. And against the backdrop of all this, a few people from the staff spoil all investments.

In our case, there was a bunch of Anastasia, a settlement manager, Amr, a senior manager, and a room cleaner.

We ordered and paid for vouchers for 5 months for 6 people. family, 2 parents, 2 grandmothers and 2 children 12 and 15 years old. We arrived at 5 am but we were marinated until 4 pm.

The representative of the company did NOT participate in the settlement in any way.

When checking in, at the direction of Amr, Anastasia sold room 5305 in which there was a broken glass in the corner of a 71-year-old grandmother with a 12-year-old child. The rest were given rooms after 1.5 hours in buildings 6 and 7. That is, think about it, 200 rooms leave, and this one .... by random selection, it specially gives a family with the ONE last name all rooms in different parts of a huge hotel. Did the child forget the card? You won't find him. Get together, go to the children's room? go 10 minutes. Thank God, someone from the Arab settlement staff intervened and moved us to the rooms of building 5. Although they were not cleaned and with a broken-down bathroom - do not care. Believe in a huge hotel if you have children it's more important.

The greed of micromanagement is incomprehensible. WHY do you write that you are 5 * and do not put slippers and bathrobes in the room. It's funny? You spend more per day on one pool per day than all the slippers for all tourists throughout the year.

The janitor in the 5th building is completely overwhelmed - leave him a dollar or don't leave him - he forgets shampoos or water or clean part of the room.

In the ill-fated room 5305 in which the grandmother lived with her grandson, on the contrary, he inserted a cardboard instead of a card, turned on the air conditioner for the cold and opened the balcony and the curtains wide open. This was done in order to record the closing of the balcony by a grandmother or a child on a camera located opposite the room.

Rest standard food is no different.

Of the pluses - there are a lot of large fish on the reef, napoleons, moray eels and stingrays and excellent areas for snacks and drinks by the pools.

In general, everything was quite positive until the moment of eviction.

When evicted, Amr's combination worked very subtly. When the bus had already arrived, the concierge came running and said that number 5305 should come to the manager. We were waited by Amr who showed us a photo of a week ago with broken glass. According to him, the grandmother and the child could break the double-glazed window. We were already waiting for a bill for 100 dollars and Amr's words about the fact that if we do not pay, the bus will not be released and we will not go anywhere. The representative of Joynap disappeared somewhere and scored on all this and disappeared. Having two children and pensioners hostage, I was forced to give the money to the fraudster.

Conclusion - they did not help us either with the settlement or with the county. There is no fraud protection with this company. + when checking in with Joynap, you need to photograph the entire room in detail so that other people's debts are not sold, because no one defends our rights.

With Azur, I never had such issues.

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