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Travel agency review JoinUp Туроператор (Kyiv)
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Author:
Date of purchase: 06 november 2019 Written: 15 january 2020 |
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Travel agency: JoinUp Туроператор (Kyiv) Service type: пакетный тур |
For the new year, we decided to relax in Sharm. We chose a hotel for a long time and, unfortunately, it was possible to get to the chosen one only through Join Up. Like other tourists, we also did not want to contact this operator, but we hoped that it would "fly through". It didn't.
Their airline is SkyUp. The departure time was postponed many times during the evening and throughout the night. When it became clear that the flight would not be at 1 am, not at 2 am, and not at 4 am, but at 13:30, they offered a hotel only to non-locals, and they did not want to accommodate the people of Kiev, who spent money on a taxi to Boryspil. Thanks to mass discontent, they settled anyway. In the afternoon, the flight was rescheduled for another hour. They gave me food on the plane as an apology, but that won't bring back a lost tour day.
Since the holiday fell on the New Year, our agent, referring to the JoinUp data, named the mandatory price of a gala dinner at our hotel - $ 80 per person, and we paid along with the tour. At the hotel itself, we found out that dinner was generally optional and at the same time the most expensive option cost 50 euros, that is, about $ 25 cheaper. To whom this difference went, I think it's clear. The flight back was also a nuisance: they had to fly at 20:40, but after signing the contract, JoinUp silently rescheduled the flight to 5:55 - that is, another minus 1 day. We sent a letter asking for the return of what was lost, in response we received a threat of judicial reprisals, because we, they say, addressed them in the wrong tone. Of course, they are not going to refund anything.
Most tourists stop there, but not us. We created a Facebook group in which we post information about the poor quality work of tour operators and advice on how to avoid problems. Join: https://www.facebook.com/groups/2982876198412475/
We also publicly communicate with JoinUp, demanding an answer to all questions. Open letter to company management and correspondence with them: http://bit.ly/2QY4pFD
In correspondence, they say that we refused insurance against non-departure at the stage of registration of the contract, but no one even told us about its existence. Such are the tricksters.
In the future, we plan to continue information and educational work, we advise all dissatisfied tourists to respect themselves: NOT to put up with a low level of services and defend their own.
At the expense of ships: it does not make much sense or it will take a very long time, because the agreement that we sign protects the operator in all possible situations. Therefore, it is necessary to demand changes in such enslaving contracts.
