Journey through Join Up

Good afternoon.

I would like to share my impressions of the trip to Sri Lanka and, in particular, the work of the host country.

In my case it was Concord Exotic.

I bought the tour through the Arriva agency a month before the trip.

The flight, oddly enough, was relatively easy.

Arrived in Colombo around 3 am.

At the exit from the airport, we accidentally saw a woman with a leaf of exotic concord. It's good that we didn't pass by.

We waited about 40 minutes until all the passengers were found.

Then it turned out that one couple lost their suitcase, they waited another 50 minutes until they filed an application.

Total already about 5 am.

We all left on one huge bus, to the first hotel, according to the assurances of the guide, 1.5 - 2 hours.

We drove about 2.5.

It turned out that, unlike Turkey, the guide would go out and settle with everyone (later it turned out that it was by no means an extra measure).

We talked a little about the country.

Then the next hotel and another 10-15 minutes, and the next and another.

At the 5th hotel, already at about 8-30 in the morning, three people were dropped off and told that they would go further on their own in a separate car !!!

We arrived at our hotel around 9 am (4 hours by bus).

Suddenly it turns out that there are no available rooms in the hotel. And absolutely.

The guide suggests that we move somewhere because there will be no rooms for 2 days. And as compensation from the hotel offers a bottle of wine and a fruit basket. It is impossible to get through to Kyiv in Kyiv at 5 am (((

The guide leaves to settle the rest and draws back.

Hanging out in a hotel until 11 somewhere (3 couples due to bad luck) periodically called the manager Olga from the local Concord and complains that we do not want to go to meet them for a bottle of wine.

No one is considering our offer to accommodate us at this time in a hotel of the highest category (we have 4 rooms).

A guide will arrive, with a local who is trying to talk to the reception, but somehow sluggishly and not convincingly. Suddenly it turns out that there is 1 number right now. And there will be two more tonight. at 10 o'clock.

They offer to move to another hotel for 1 day.

We clarify, there are no actual places in it, they offer another hotel, there is no beach.

Moreover, in fact, we communicate with the reception in an active form, we, the guide and the local will perform the role of translators and are very offended when we make claims.

The local story is that we bought the cheapest of what is and, in general, what kind of claims can there be.

Now, if we were driving through Teztur, then there would be several buses to make it faster. Drives on the firm incredibly.

The local talked to the boss and promised that the mensta would be by 14 00. I got through to Kyiv, they also promised to resolve the issue ....

Haven't decided. At 1400 we went to another hotel because it was unbearable to sleep and take a shower. Vybioli themselves increase nutrition from HB to FB.

Again, without the help of a guide.

Thank God they settled in the evening, but in fact 1 day of rest was gone.

By the way, for information - if you fly fly Dubai and lose your luggage, which happens often, then you will need to go to Colombo yourself.

And that's like 100 dollars.

Like budget airlines.

The hotel itself is normal, no complaints about it)))

Departure..

There is no information about when to go on the board like in Turkey or Egypt, and do not hope.

Guide Svetlana does not pick up the phone all day.

Reception really warned twice that you have to leave.

At 2145 (standard time) they went downstairs and waited.

Half an hour, an hour.

Sveta does not breeze the phone, the second one (which is local) too.

We found the phone of another one, he claims why you are calling me, and where did you get my phone from. Actually wait..

Reception phoned at our request neighboring hotels, it turned out that someone overslept.

Overslept turned out to be natural, because the hotel brought a note like check out you should at 12 o'clock. Vacationers thought that this was a departure at 12 00 at night, there is no other information. and at 10 at night, when the bus arrived, they were waiting.

In short, at 2315 (1.5 hours waiting at the reception) the bus arrived.

Do you think there was a guide?

Dash two, two locals and that's it.

Also, all the following vacationers wanted to talk with the guide.

Ksitati those who were then taken separately also separately and brought, rich to some hotel and there they simply dropped off and were told to wait.

Outcome - Country and hotel 4 out of 5.

To the receiving party - 1. For bad informing, for bad transfer, etc.

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