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- Join up - sharashkina office
Travel agency review JoinUp Туроператор (Kyiv)
Join up - sharashkina office
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Author:
Date of purchase: 25 june 2018 Written: 14 july 2018 |
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Travel agency: JoinUp Туроператор (Kyiv) Service type: пакетный тур |
Bought a tour to Turkey from this operator two weeks before departure. I will not write anything about the delay in departure, they were supposed to be at the hotel at 15:00, and were at 24:00. Because the most interesting thing started later. Representative Dasha drove us around the hotels (there were three pins on her neck and wrist) and when there were three families left, she said that we were incredibly lucky to be accommodated in a five-star hotel, which is higher than the ones we booked, because for some reason our hotels busy. Dasha insisted that this was her personal merit and demanded a tip. To understand, we booked a 3 star hotel of European type in Alanya on Cleopatra Beach, another family of 4 stars in Side, the third fortune 5 stars. As a result, we all got into Ganita Holiday Village Hotel, which in fact does not correspond to 3 stars (photos and videos will be added to the hotel review), the room is unsanitary, toilet in a dormitory, linen as in trains (dark, memory ), with hair).
It was scary to live with children in such conditions, so they had to spend the night at the reception and started calling all the numbers. They would like to play football instead of doing tourism. About 10 hours of virtually continuous phone calls to various levels of workers, we went to the Deputy Director for Quality Alyona Kanonenko in Turkey, who said that such decisions are made in Kiev. So we started calling Ukraine and in the end we lived at the reception for about a day, nervous breakdowns, and then exhausted we were forced to settle in rooms. At the same time, everyone, including the Ukrainian diplomat in Turkey, was systematically bombarded with conversations of the hotel guide and phone calls. As a result, we were moved to our hotel on the second day, but before that I managed to catch an infection that had to go to the doctor and be treated until the end of the holiday, and other families did not move to their hotel.
On the day of departure, join up reaffirmed its unprofessionalism and pofigism towards customers, without warning about the postponement of departure from the hotel for two hours. So if you do not want your vacation to go awry, I recommend not to deal with the tour operator join up !!!!!!
