Bad travel agency

I would like to share my negative impression about BS Travel. We bought the Classical Italy tour from her in November 2012. The tour was planned as a honeymoon trip. But 10 days before we called by phone we were told that the tour was canceled, other tours were offered only a month later! Taking into account the fact that vacations were planned for the year, and the eventfulness of the tour, the transfer was impossible. But this is half the trouble. The money was not returned to us even after 4 months, despite our repeated verbal and written appeals. The director is generally invisible, never got in touch, and the staff is afraid to call him, saying that they will have problems. We were assured that in January all the money would be returned, but instead they paid 2% of the amount. We were forced to go to court, bear the financial costs, and what are the nerves and the excellent tour and the joy of the event. I would not recommend this tour company to anyone!!!

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