terrible stay and service

We bought a tour package from the Express Tour company in Dnepropetrovsk, Artema St. 2, the first thing that we didn’t like very much was that they imposed a hotel in which it was supposedly very comfortable, they didn’t want to listen to us at all what we want to get from the rest. A woman was serving the manager for about 45 years, I didn’t like her at all, I sat with my wife and didn’t understand why she was giving us all the nastiness, secondly, this is the price of the tour, at first they agreed on one price, everything seemed to suit us, we ourselves said which hotel we want, so our tastes are still criticized. Yes, I don’t care, I choose the hotel itself, and the opinion of the manager doesn’t matter to me. A couple of days later I called and said that the price was already different, almost one and a half times higher, imagine what a swindle we came back to the office the next day with my wife, and it seems we had already chosen another hotel, agreed to book, and she says we need to pay 100% right away, otherwise we won’t book.

In general, she fooled our heads, we lost how much time to go to this terrible company, they wanted to promote us in full for money, and the staff there is terrible, no one said hello, they whispered one thing, they even offered us to leave the office.

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