Loss of money - tour with insurance not corresponding to the requested one (non-departure due to COVID-19)

The tour to Turkey was purchased from Natalya Klimovich - Director of the office of the network "Let's go with us"

Kyiv (metro station Olimpiyskaya), st. Kazimir Malevich (Bozhenko) 31.

When making a tour, the most important condition was insurance for non-departure due to COVID-19. Natalia assured that this insurance is standard and is included in the tour by default. Compensation for the whole family if at least 1 family member has a confirmed test.

When I tested positive for Covid on the day of departure, Natalia sends other information:

"Most likely, the husband and children need to fly, they are so healthy. The insurance can only compensate for you. You need to collect insurance, the only way

... I have an acquaintance in the insurance company, he says that the insurance most likely only applies to you, they will most likely need to fly. If you take a test, and they are negative. compensation is for you"

Having submitted documents for compensation, I see that insurance DOES NOT COVER non-flying during Covid

(Subject to clauses 3.4-3.5.6.

the impossibility of costing more expensive / costing more expensive through the disease on COVID-19 is not an insured drop.

“3.4. In case of insuring financial risks, connected with zb

the impossibility of making it more expensive with an insured fall is the fact of incurring real

(direct) For voluntary insurance of financial risks tied with cash

due to the impossibility of building more expensive

zavdannya zbitkiv Vigodonabuvach, who came after impossibility

zdіysnennya planned by him abroad

Valid until clause 6.1.4. before the insurance surge does not come, that payment of the insurance windfall does not work, as if it were a hit, which caused the impossibility to increase the price, it was due to the epidemic

quarantine.

As a result, Negligence and the sale of a tour with insurance that did not match the requested one led to a loss of money.

Avoid this agency!!!

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