The tour was sent by Ilona Antonov's 'Katrin-Tour' company, through Irina's 'Pylon'! Traveler scam!

We bought a tour to Montenegro, from the travel agency "Katrin-tour" (Kyiv). The manager who recommended the hotel booked and sold the tour - Antonova Ilona (in the contract she is listed as a director). The tour was bought for two weeks, the company was 5 people. The day before departure, we got a call that we could pick up the documents, then we found out that the flight was being postponed, from 10 am to 6 pm, so we actually lost 2 days of vacation. The next surprise was that food was not supposed to be there on the plane, I don’t mind what it could be, but how could the MANAGER of the tour company not warn us, given that we are flying with a small child and elderly parents. Arriving in Montenegro, we were met by the meeting party "Pylon", taken to a stop, from which we had to walk 100 meters uphill. Then, in order to get to the Neso hotel itself, I had to climb two stairs + another staircase to the room itself! And this despite the fact that I asked Ilona and asked again several times that there were no slides, stairs, since the mother after the operation, and we did not consider this option, since it would be hard for parents! To which Ilona fully assured me that there were no slides, stairs, climbs. . . it's not there!!!! The room itself almost completely did not match what we were shown before booking! Initially, they showed a photo of the room, with a large full-fledged kitchen, two rooms with double beds (and not separate beds for children) + a folding chair in one of the rooms. Ilona also motivated that they say that what other travel agencies offer is terrible villas, but here such a villa, such a special one. offer, large kitchen, good rooms. . . and it was on these photos that I came to book a ticket! But I could not even think that we were shown, before booking, a kitchen and a room, which is the only one in the villa with a full-fledged large kitchen and it is a three-room suite, which is designed for 3 families !!! There is only one such number.. And we booked a two-room apartment!! Is this an honest approach to tourists ??? I know what kind of Irina is, who not only does not value her reputation, the reputation of "Pylon", but also deceives tourists in such a way !!!! I also had concerns before the trip, as I came across inappropriate information with the fact what Ilona said about this villa, but she assured me that there was no need to worry, that there were godfathers, everything was changed in the rooms, etc. I am already silent about the kitchen corner (instead of the kitchen), with two burners, on which the soup was cooked for 2 hours, one saucepan for a family of 5 people. . . that is, I had to ask for something every day, either a saucepan or a knife (it’s impossible to cut with knives, they were blunt, and they changed it, and my husband tried to sharpen it, I had to buy it! There was a TV in the room that didn’t turn on to somehow smooth out the shock to parents on arrival, dad sat down waiting for these few hours of my calls, calls to Pilon, to watch the match that he was waiting for, in football, the TV did not turn on, it was being repaired with us. Regarding the folding chair, the woman who met, with whom I spoke on the fingers, was shocked herself and said that such a room was simply booked, and she understands us well, and of course understands that it will not be normal for parents in such conditions and understands for the child, but alas, this particular number was paid (((((((negotiations with the Pilon representative in Montenegro, Vadim, ended with the fact that he could find out something only the next day in the evening, since the weekend. To the question, how do we sleep and where today? He asked to be accommodated somehow because he couldn’t do anything ((((The next day at the meeting, Vadim explained to us that they confirmed from Kyiv that he had booked this particular room and we were warned what living conditions would be ((((( ((((The only thing he was able to talk to the hostess and she entered into our situation was that it would not be comfortable for our family to really live in this room, so she can offer a separate room for parents for 45 euros per day ((((Of course we when planning a vacation, they didn’t count on an additional 630 for accommodation, so I had to suffer in this! On my own, I was already able to agree with the hostess, also on my fingers (since no one in the villa understands Russian (although Ilona allegedly recognized and the owners speak Russian), that a folding chair was discussed for a child who was not in the room, and she explained that he was not in this room) she also tried to get into position and brought a baby bed (for which I thanked separately, since I was a pony small that she is not obliged to provide it to us), of course a small crib, this is not a folding chair in which the child would sleep normally, and not with bent legs, but still, thanks to the crib, at least we did not suffer on the same bed, only parents ( who did not sleep at night, I changed my sleeping place several times with my father, then with my mother sitting in an armchair, on the balcony at 2, 4 at night). Remembering also the rooms, "in which everything was replaced", as Ilona said, broken handles, which were also repaired during the stay or their absence, which we noticed on the second day, not flowing water in the shower, a broken, or rather not screwed holder / toilet paper, which constantly fell and from this the paper had to be put on the floor, since it was impossible to use it! The maid explained that this was not a breakdown, so it could not be repaired, only replaced, but it was never replaced. . . Intermittent air conditioning, Wi-Fi, which was not in the room, with interference only on the balcony in the pose of ZY it could be caught, for which there was neither strength nor patience, to catch 1.5 hours (((This is a small part of living . .. and the country is beautiful and we tried to have a good rest, as far as it was possible! But such a horror, such an attitude, the tour of the company "Katrin-tour" by Ilona Antonova, the tour of the operator "Pylon" (in Kyiv) - Irina, who deceive tourists so much, my parents and I have not seen in all 20 years that we travel !!!! In confirmation of what I wrote, there is a photo, if there are those who want to see it, I will send it! And of course, I wish everyone to cooperate with decent tour companies that value their reputation and their tourists! And I remind people who are cheating on tourists, I remind you. that everything in our life comes back like a boomerang!!!

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