Irresponsible and disregarding office with rude staff

We drove from Schastlivtsevo on 19.07., car number 1512, the driver Sergey is a boorish man who transferred the manner of communication with clients from the 90s or some other places not so remote, and the situation was as follows: he showed himself on the day of departure, from the Left We were alone on the banks of the Dnieper;

Further return from the sea: we went to the highway with bags in the heat, we were late for 10-15 minutes, drove up, we approached the car, but the driver did not react and continued to sit in the car and ignored, I lightly knocked on the back door, to make it clear that we are waiting for him, what he went out to and began to be rude and rude and began to arrange a showdown - let's go out and talk about something else, I was dumbfounded by such a service and attitude towards customers, we were indignant, but without swearing and obscenities, in the end I agreed to go out with him to talk, but in the presence of the camera, to which he refused

The next day, I called Anna-Tour to tell about the driver’s behavior, to which they replied that they had no relation and influence on the driver and that it was necessary to deal with him on the spot - like you need to lower yourself to his level and hammer an arrow like in 90- e?????

In general, I categorically do not advise Anna-Tour - if they cannot even influence such a situation, then it’s even scary to imagine if an accident, etc. they will freeze and that’s it, the service is zero, the attitude towards customers is disregarding and irresponsible, the drivers are boors who do not understand that they are taking customers who pay money and provide them with work, if you want to get a lot of stress and negativity from the trip, then please choose Anna-Tour, and if If not, choose another carrier!

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