отель понравился, но вот с натали турс больше не поеду! I liked the hotel, but I won’t go with Natalie Tours again!

What can I say? ! I planned my vacation for a very long time. I wanted to spend time with my beloved sister, as we live in different cities. The ticket was taken through Natalie Tours. Everything is standard: we arrived, met, laid in the Lou Lou Hotel. I really liked the hotel. . . Nice, clean, friendly staff. Next, a little about the meeting with the guide. He did not come to the meeting. I forgot!!!! )))) no words. In the end, we made an appointment for the evening. As if nothing had happened, he asked me to go into the hall and began to talk about the delights of the country, our hotel, and what kind of excursions there are. I dreamed of visiting Miracle Garden for a long time and we paid for the tour. And then came the long-awaited day. I want to highlight that the excursion there takes place only 2 times a week. So. We are waiting in the lobby of the bus, but no one is there. We call the guide, does not take. An hour 20 passes and a hotel employee comes up to us and says that he just called a company representative and today our tour is canceled because the bus broke down and that the money will be returned to us. Still would!! ! Did they think there was another option? I'm so upset. Since we didn’t get to the next day, everything was scheduled. We ended up finding another company that helped us organize the trip. And Natalie is just a shame and a disgrace!