Good but tired hotel with construction on site

Written: 20 november 2016
Travel time: 4 — 14 november 2016
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 7.0
Cleanliness: 4.0
Food: 6.0
Amenities: 5.0
Good day to all. I'm not a big fan of writing reviews, but, as the will of fate ended up in this hotel and was a little disappointed in it, I decided to write in order to enable all those who carefully approach planning their vacation and study reviews to get the opinion of a simple tourist, and not numerous representatives of the tourism industry tirelessly scribbling their reviews. I will try to state on the merits, starting solely from the facts confirmed by the corresponding photos. And so, if you plan to become a guest of this hotel in the near future, it will be fair if your tour operator warns you about the following: they are building (apparently on the site of the building marked on the hotel map as "SPA") a multi-storey (4 floors have already been erected) building, which will apparently be a new building; 2. The hotel pool has a view not only of the sea and the picturesque area of ​ ​ the hotel, but also of the construction site, since construction is being carried out literally a few meters from this very pool; 3.1/3 "bungalows" of the hotel (No. 7.8, 9) are located directly next to the construction site, and some of the rooms in them have a view of this very construction site. It is fair to say that the sounds of the construction site did not bother us, since we lived in the main building (located on the far side from the construction site) and our windows overlooked the territory of the neighboring hotel. Perhaps the most important thing to know is that now almost the entire hotel room stock is being sold by the owners at least 30% cheaper than in similar hotels in the city, apparently just because of the inconvenience associated with the construction. Of course, our tourism industry quite calmly sells tours to this hotel as if these discounts do not exist, they like to cut loot from scratch. Do not be fooled, carefully study the reviews and prices, especially on the English versions of hotel websites. We rested at the hotel in early November and were at the stage of completing the reconstruction of the pool. The tour was purchased literally a week before departure, and not a single tour operator warned us that the pool at the hotel was not working, and construction was underway on the territory. Moreover, there is no information about this on the hotel website either. In relation to tourists with small children, this is simply the height of scum, because at this time of the year it is not safe for children to enter the sea (many kitesurfers and strong waves) and parents only have all hope for the pool. We talked with the Germans who were vacationing at the hotel, they also took a tour through a travel company and they were immediately warned that the hotel was under construction and for this reason there was a big discount on accommodation. They took the so-called "bungalow" (in fact - a room in a 1-storey building where there are four such rooms) and they immediately agreed with the travel company that the room would be far from the construction site and without a view of it. Of course, in Russia, with our completely wild legal situation in the tourist market, such a respectable behavior of the tour operator is excluded. It is in Europe that you can sue several hundred thousand euros in one meeting for such a fraud, but with us - at best, 1/2 of the cost of the tour package and 50 thousand rubles. for moral damage. So they do what they want, telling fables about the right attitude to rest, positive and other crap.
The pluses of the hotel include a very well-groomed territory and quite high-quality food. The front desk is very nice young ladies, special thanks to them for their help in finding a store with diving equipment. The disadvantages of the hotel include the following: audibility in standard rooms is simply unrealistic, since there is no entrance vestibule, and the bed is almost next to the door. I wanted to sleep a little longer on vacation, but every time I woke up in the morning to the noise of the maids in the corridor. I don’t even dare to guess what audibility in the Deluxe Rooms, but considering that they have glass walls and a door towards the corridor (it’s just tin, because the maids stubbornly pushed the curtains apart after cleaning, exposing panties to all guests passing along the corridor, pads, socks, etc. ), with audibility there is probably just a disaster. Chaise lounges are the most primitive self-propelled gun with often leaky and torn mattresses. New, for the renovated pool, local carpenters of the 4th day pounded and painted literally on their knees a few meters from the reception. A pipe sticks out very unpretentiously on the beach, from which healing water from a local miracle spring flows directly into the sea to the bathers (apparently, the owners did not have enough money for the underground aeration field for clarified effluents from treatment facilities). The decoration of the rooms leaves much to be desired, but this is understandable - the owners most likely simply do not have money for current repairs, everything goes to construction. The maids are very diligent, but the curtain on the window in the bathroom was not washed from fungus and mold. There are no other major downsides. Well, there the air conditioner flows right along the wall, the duvet cover is in the form of two rough sheets, between which a blanket is stupidly inserted...... tolerable. Very upset by the lies on the part of the owners at the office. hotel website: in the 3D panorama and in the photo you will not find a construction site and you can even virtually visit the HIPPOCAMPE RESTAURANT, which is currently under reconstruction and is fenced with a profiled sheet fence.
To summarise, I will definitely not be going back to this hotel.

About safety on local beaches.
I had a chance to see for myself that the kitesurfing season on local beaches is a very unsafe time for ordinary tourists to swim in the sea. Kiters in full cut right between the swimmers and the fact that this periodically ends sadly, only a complete idiot cannot help but understand. On November 13, in front of my eyes, a kiter on a board rode over the heads of a student with an instructor who went into the sea with a kite without a board. It is much easier to notice them from the board (the student is generally wearing a protective helmet) than just swimming. The kites got mixed up, of course the guys shot them off and this garland was blown by the wind right on the vacationers in the sun loungers. Thank God the Vietnamese managed to catch her already on the shore. Of course, the local authorities are to blame for all this anarchy (since the beaches here do not belong to hotels) and it is they who should restore order in this area. I also decided to actively learn kitesurfing (well, what else to do? The sea is murky, and the pool does not work), and one of the first stages was learning how to control the kite itself (a towing kite, a bit like a parachute). At some point, I, like many other students, walked along the shore with him, completing the task of keeping him in the given direction, without dropping him on the heads of those lying in deck chairs. I successfully coped with this task, but considering that for the first time I was given a kite with an area of ​ ​.12 meters (usually they give a very small one with short lines), I had a quite reasonable question for the instructor: does it happen that a kite is dropped on the heads of other vacationers? It turned out that this happens to students from time to time. The design of the kite contains a balloon with air, which gives rigidity to its design, due to which the kite weighs about 4 kg. For this reason, every season there are cases when even tourists lying peacefully in sun loungers get injured (including cuts by slings) from a kite that fell on their heads during a sharp gust or failure of the wind under the control of some student.
Lastly.
We went through Pegas Touristix. On the bus, the guide talked about the fact that it is simply vital for everyone to buy a fruit basket home, since Nordwind Airlines (Pegasus' daughter) does not take into account the weight of these baskets in the weight of luggage and hand luggage. Two women asked him again - is that right? They say just now our friend returned from Vietnam just by Nordwind and everything was taken into account for her, and they made her pay extra for the excess. The Pegasus guide authoritatively assured that all this is garbage and the information is reliable from him, and not from someone's girlfriend. As a result, on the way back, all the tourists loaded onto the bus with standard baskets of fruit, and then, at the check-in counter for the Nordwind flight, a whole crowd of people scratched their turnips with an overweight for the dilemma - to throw out these fruits or pay crazy money for every kilo of overweight. Apparently Pegasus has such an unpretentious way of divorcing tourists for money. Study carefully the rules of transportation on the airline's website.

Summary - as I treated this tour operator and its employees with disgust, I continue to treat it. If I go through them, I never go to a meeting with their guide (only spam and no use), I always register myself with the consular register (2 minutes on the Foreign Ministry website) and arrange normal insurance with legal services. For help, only to the consulate or the assistance company of the insurer.
Be sure to take shower gel and shampoos with you, quality in Mui Ne is hard to find and they cost several times more than ours.
Translated automatically from Russian. View original