Прекрасная идея отеля. Но плохо ухоженный Great hotel idea. But poorly maintained

The first rah was in Kermanich 6 years ago. Impressions were the best: everything is thought out to the smallest detail, you can feel the Carpathian flavor. Adults and children are delighted with the mini zoo. Delicious food, large area, sauna, swimming pool, source of hydrogen sulfide water....Everything was the best!
Made a return visit last year and were a bit disappointed. The hotel has a slightly abandoned look: untrimmed trees, an empty hut in which many dishes from the menu are missing. They bring yesterday's warmed-up food.
Regarding the cleaning in the rooms and residential buildings: the rooms are still being cleaned after all, although there is a smell of dust (a lot of carpets, woolen bedspreads, which obviously no one has cleaned, ruffled or ventilated for years). And in the building itself, on the veranda (it would be very nice to sit there), dead flies lay on the windowsills and the whole decor was in a huge layer of dust! . .
My wish to the hotel management: change the cleaner, gardener and cooks, and you will become a very high level hotel!