We have booked a sauna / bath at this hotel for more than 7 years. But after the change of leadership in 2017, customers stopped being respected here. At first sporadically, but now constantly. Our last order for a bath was accepted, and 2 days later we accidentally learned that in our time the sauna was re-ordered for other people.
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We have booked a sauna / bath at this hotel for more than 7 years. But after the change of leadership in 2017, customers stopped being respected here. At first sporadically, but now constantly. Our last order for a bath was accepted, and 2 days later we accidentally learned that in our time the sauna was re-ordered for other people. When we asked why our order was canceled without any warning, we were told that since we had not made a subscription (we had not been told about it before), the management could do anything with our order.
Who wants to book in this hotel, whether accommodation, a banquet in a restaurant, or other services - be sure to throw you like the last suckers.
Who wants to book in this hotel, whether accommodation, a banquet in a restaurant, or other services - be sure to throw you like the last suckers.
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• traveled 7 years ago
The hotel was chosen based on reviews, probably about paid authors. Upon check-in, the receptionist on duty, a girl with a smile, confirmed our reservation and gave out the keys to the rooms. To all other questions: will we be able to eat in the restaurant (we were settled at 10.15, and breakfast until 10.
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The hotel was chosen based on reviews, probably about paid authors. Upon check-in, the receptionist on duty, a girl with a smile, confirmed our reservation and gave out the keys to the rooms. To all other questions: will we be able to eat in the restaurant (we were settled at 10.15, and breakfast until 10.30), we were told that no, breakfast is over and the restaurant is now closed; to the question - is there a tour desk in the hotel - yes, but the work needs to be clarified with the director, so. What are the best things to look for in the city?
In the services listed by the hotel, a buffet breakfast is indicated, but alas; breakfasts are the same: English breakfast and scrambled eggs with cheese and syrniki. After the second breakfast, when the child became unwell, we no longer had breakfast or lunch at the hotel. The cuisine is not tasty and expensive, as for such a menu, to drink coffee you need to go to a bar and the coffee there is also terrible, the tea is bred in titanium and it is not clear whether it is tea or something else.
The provided rooms are dirty, the room was not cleaned before check-in, and apparently it had not been cleaned for a very long time. There is dust and debris under the beds (bones from the berries of the previous tenants). Cobwebs and rubbish behind the beds. In the shower cabin, the drain is clogged with other people's hair and some kind of mold, when you wash yourself, you stand in the water, because. it goes badly, a lot of midges.
Furniture is a separate story: the door in the wardrobe was kept on one hinge, although there was a screw lying inside, it was possible to fasten it.
In a double room, one chair on which you need to sit down carefully, it falls apart. The so-called mini bar is empty, not even plain water. If you brought your own and want to cool it, forget it does not cool, it just buzzes and that's it.
Customer service is indifferent. The cash register in the restaurant broke down (this is the second day of our stay at the hotel) we were advised to go and look for where we could have dinner at 20.00 (we had a granddaughter, a teenage girl), we had to go almost to the cent.
The reviews say that the towels are changed every day and the room is also cleaned every day. In the eight days that we spent at the hotel, never! they didn’t change the towels and didn’t clean the room (twice they took out the garbage from the toilet and that’s it). No bathroom amenities
(hat and bag of shampoo) was not. There wasn't even soap.
The only plus of this hotel is the location. Near the river Uzh and the park, and relative silence.
The impressions from the rest were twofold: a beautiful city, friendly people and indifferent hotel staff. I would not stay at this hotel again and would not recommend it to friends and acquaintances. We were very disappointed. And do not believe the very positive reviews, we have already checked this for ourselves.
In the services listed by the hotel, a buffet breakfast is indicated, but alas; breakfasts are the same: English breakfast and scrambled eggs with cheese and syrniki. After the second breakfast, when the child became unwell, we no longer had breakfast or lunch at the hotel. The cuisine is not tasty and expensive, as for such a menu, to drink coffee you need to go to a bar and the coffee there is also terrible, the tea is bred in titanium and it is not clear whether it is tea or something else.
The provided rooms are dirty, the room was not cleaned before check-in, and apparently it had not been cleaned for a very long time. There is dust and debris under the beds (bones from the berries of the previous tenants). Cobwebs and rubbish behind the beds. In the shower cabin, the drain is clogged with other people's hair and some kind of mold, when you wash yourself, you stand in the water, because. it goes badly, a lot of midges.
Furniture is a separate story: the door in the wardrobe was kept on one hinge, although there was a screw lying inside, it was possible to fasten it.
In a double room, one chair on which you need to sit down carefully, it falls apart. The so-called mini bar is empty, not even plain water. If you brought your own and want to cool it, forget it does not cool, it just buzzes and that's it.
Customer service is indifferent. The cash register in the restaurant broke down (this is the second day of our stay at the hotel) we were advised to go and look for where we could have dinner at 20.00 (we had a granddaughter, a teenage girl), we had to go almost to the cent.
The reviews say that the towels are changed every day and the room is also cleaned every day. In the eight days that we spent at the hotel, never! they didn’t change the towels and didn’t clean the room (twice they took out the garbage from the toilet and that’s it). No bathroom amenities
(hat and bag of shampoo) was not. There wasn't even soap.
The only plus of this hotel is the location. Near the river Uzh and the park, and relative silence.
The impressions from the rest were twofold: a beautiful city, friendly people and indifferent hotel staff. I would not stay at this hotel again and would not recommend it to friends and acquaintances. We were very disappointed. And do not believe the very positive reviews, we have already checked this for ourselves.
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Good day. Booked a room on April 14 to April 28 for one night. Orders were accepted politely, told about the rooms, about accommodation with a 4-year-old child. Nobody called the day before. Two hours before settling in, she called herself. The girl at the reception assured that they were waiting for us and at 14:00 we could call in and hung up.
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Good day. Booked a room on April 14 to April 28 for one night. Orders were accepted politely, told about the rooms, about accommodation with a 4-year-old child. Nobody called the day before. Two hours before settling in, she called herself. The girl at the reception assured that they were waiting for us and at 14:00 we could call in and hung up. I was upset that I didn't listen, but I thought maybe a lot of people. We arrived with friends at 14:30 and ...the girl gives a felt-tip pen instead of a pen to fill in the client's card. ? Surprised. And this was just the beginning ...The rooms are not cleaned, at the reception they just say to wait. No apologies, no explanations. Then the girl slowly announces that our rooms should be cleaned. When I tell her that our number does not match the order at all, I hear in response, I can not help. Honestly, I don't like such situations, but somehow it became insulting. She told me that we weren't staying, and the girl didn't care.
It is a pity that the hotel is in a nice cozy place, with an attractive lobby, but not interested in customers.
Impressions from communication at the reception are not the best.
It is a pity that the hotel is in a nice cozy place, with an attractive lobby, but not interested in customers.
Impressions from communication at the reception are not the best.
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We chose the Olymp Hotel in Uzhgorod 1.5 months before the May holidays for 6 days. The booking was confirmed with the booking number and pin code from Booking. com, We called the hotel several times, everything was confirmed, and on the day of departure - with difficulty getting through, we found out that there was no booking and there were no places, which we were not even informed about (although, that the order was confirmed to us).
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We chose the Olymp Hotel in Uzhgorod 1.5 months before the May holidays for 6 days. The booking was confirmed with the booking number and pin code from Booking. com, We called the hotel several times, everything was confirmed, and on the day of departure - with difficulty getting through, we found out that there was no booking and there were no places, which we were not even informed about (although, that the order was confirmed to us). We were advised to find another hotel where there are places. As a result, it was impossible to book another hotel or even an apartment on May 28, I had to return train tickets, losing almost the full amount one way from Kyiv and the rest planned for 2 months. And on the evening of 29 we got a call from the hotel with a question: why are we not checking in? Is this some form of bullying? Or a special form of the European level "professionalism"? . The only consolation is that there is a boomerang law. Galina.
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The room is not big, very comfortable. But only the bed was changed in the room. Didn't even sweep the floor. In the bathroom, stains on a shelf near the mirror. There is some trash on the bathroom rug. The furniture is shabby and shabby. At the request to clean the room, the girl wrote down something, but nothing has changed.
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The room is not big, very comfortable.
But only the bed was changed in the room.
Didn't even sweep the floor. In the bathroom, stains on a shelf near the mirror. There is some trash on the bathroom rug. The furniture is shabby and shabby.
At the request to clean the room, the girl wrote down something, but nothing has changed...
But only the bed was changed in the room.
Didn't even sweep the floor. In the bathroom, stains on a shelf near the mirror. There is some trash on the bathroom rug. The furniture is shabby and shabby.
At the request to clean the room, the girl wrote down something, but nothing has changed...
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• 1
Pros: Great hotel, very nice clean rooms, towels changed every day, good service, professional courteous staff, large, clean pool. The restaurant has an open terrace, where it was nice to have breakfast, they cook very tasty food. Cons: smoking in the lobby bar, so non-smokers are there. If you are without a car, then the part of the embankment where cafes and restaurants are located is about 15-20 minutes on foot, but you can use a taxi, it’s 3 minutes away (I used the taxi service by phone 0508851868, delivery is 3 minutes, the cars are neat, the drivers very friendly) and only 12 hryvnia.
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Pros: Great hotel, very nice clean rooms, towels changed every day, good service, professional courteous staff, large, clean pool. The restaurant has an open terrace, where it was nice to have breakfast, they cook very tasty food.
Cons: smoking in the lobby bar, so non-smokers are there. If you are without a car, then the part of the embankment where cafes and restaurants are located is about 15-20 minutes on foot, but you can use a taxi, it’s 3 minutes away (I used the taxi service by phone 0508851868, delivery is 3 minutes, the cars are neat, the drivers very friendly) and only 12 hryvnia.
Cons: smoking in the lobby bar, so non-smokers are there. If you are without a car, then the part of the embankment where cafes and restaurants are located is about 15-20 minutes on foot, but you can use a taxi, it’s 3 minutes away (I used the taxi service by phone 0508851868, delivery is 3 minutes, the cars are neat, the drivers very friendly) and only 12 hryvnia.
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We were on a sightseeing trip around Transcarpathia. The first impression was a pleasant surprise - checking into a wonderful Olymp hotel. Everything here is simply perfect, starting from the hotel itself (design, furnishings, infrastructure), ending with professional and friendly staff. Many thanks to all the Olymp staff! Again I want to go there!.
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We were on a sightseeing trip around Transcarpathia. The first impression was a pleasant surprise - checking into a wonderful Olymp hotel. Everything here is simply perfect, starting from the hotel itself (design, furnishings, infrastructure), ending with professional and friendly staff. Many thanks to all the Olymp staff! Again I want to go there!
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We rested in Olympus with a team, so to speak, arranged a corporate vacation for ourselves. Impressions remained only the most positive. The hotel is cozy, the rooms are clean, the staff is caring and friendly. True, there was one inconvenience - the electronic cards from the number were unlocked twice for some unknown reason.
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We rested in Olympus with a team, so to speak, arranged a corporate vacation for ourselves. Impressions remained only the most positive. The hotel is cozy, the rooms are clean, the staff is caring and friendly. True, there was one inconvenience - the electronic cards from the number were unlocked twice for some unknown reason. The restaurant is good, although the prices "bite", but the breakfasts that were included in the price were more than decent. We also went on excursions around Uzhgorod, to Mukachevo, tasting local wine. Uzhgorod is generally an amazing city....very European. Small streets, beautiful architecture. . . and everything is somehow so peaceful. In short, we liked it and we recommend Olympus to everyone who will stay in Uzhgorod.
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In principle, when compared with other local hotels, it’s not bad, if you remember that this is 4 *, then it falls short. The good news is that the rooms are renovated, new furniture. Breakfast is good, food quality is good. In the restaurant, though, the service (and the menu) is far from professional.
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In principle, when compared with other local hotels, it’s not bad, if you remember that this is 4 *, then it falls short.
The good news is that the rooms are renovated, new furniture.
Breakfast is good, food quality is good.
In the restaurant, though, the service (and the menu) is far from professional.
The incident with the booking overshadows the impression (confirm the room with a large double bed by phone, but in fact it turned out to be completely different... ) and the distance from the city center. Well, the unkemptness of the area around, since construction is underway.
The good news is that the rooms are renovated, new furniture.
Breakfast is good, food quality is good.
In the restaurant, though, the service (and the menu) is far from professional.
The incident with the booking overshadows the impression (confirm the room with a large double bed by phone, but in fact it turned out to be completely different... ) and the distance from the city center. Well, the unkemptness of the area around, since construction is underway.
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• traveled 14 years ago
A good hotel, the rooms are beautifully and comfortably furnished, friendly staff, cheerful and professional bartenders who can open your soul and talk. Completely satisfied.
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A good hotel, the rooms are beautifully and comfortably furnished, friendly staff, cheerful and professional bartenders who can open your soul and talk.
Completely satisfied.
Completely satisfied.
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