Actionable guidance for management.

Written: 19 august 2013
Travel time: 1 — 20 june 2013
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 6.0
Cleanliness: 5.0
Food: 5.0
Amenities: 8.0
Generally good. But a couple of notes. . . The main indignation at the end! Nice director. The waiters are nice too. Let's start criticizing them. Ordered dinner for 7. We were late. Came at 7.20, dinner on the table is cold. Well tell me, why take it out if there are no people? And so constantly. Further. . . Cleaning. This is one name. The place under the bed is clearly visible. Garbage was never swept up there. And in the corridor in the corners and under the rug there is a sandbox. The towels are not dirty, the bed is also clean. But the whole house seems to be saturated with dust. The houses just need general cleaning and renovation and refreshment. It's time to change the menu. After 4 days you don't know what to order. The territory is really cozy, but it also needs refreshment, there is not enough brilliance or something. . . Well, the most unpleasant thing for me. Rest families with children. Children subscribe. Well, these are the children, what can you do. But from the first night I could not sleep, it stank of writing. She lifted the sheet, and there were a couple of large yellow spots on the mattress pad. Well, how so? They are removed, erased.... In general, so !!! ! Guide !!!! ! Update and freshen up the entire villa, teach the waiters how to work, the cleaner to clean, diversify the menu and put the mattresses in order. And so you're doing great. )))
Translated automatically from Russian. View original