Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
5.0
Amenities:
1.0
My friends and I decided to spend the weekend in the mountains. Ordered a cottage "Golden Keys" for 4 people. In the photo of the house we liked the Thai and the services that were also suitable for us. When we arrived at the place, the first thing that surprised us was that on the 2nd floor in the neighboring rooms lived the children of the owners and the owners themselves, which already brought us some inconvenience. Another thing that surprised us was that we could not use the kitchen, as it turned out, for the use of the stove, we had to pay extra, although the announcement did not state that there were always people in the kitchen. We had to keep the products in the Balkans. Nobody even showed us the living room in the photo, that is, we had to eat in our rooms. On the second day, Ms. Oksana expressed her dissatisfaction with our use of water. According to her, we used it a lot.
Although in my opinion the fact that we took 2 showers a day is quite normal, it is our right for which we eventually paid. Her other dissatisfaction was that we were near the house. I pass on her words: "I thought you would go somewhere all day, and you sit at home, use a lot of water. I could earn more for someone than for you. " This of course shocked us. After all, the first time we did not live there for free, the second way we plan our vacation is our business. Not only were we disappointed from the first day, to say the least, half of what should have been wrong had we started making such claims. Also on the 2nd day we ran out of batteries and by the evening the rooms were still cool. I do not understand such people. If you are already receiving tourists you should take care of their comfort. We followed all the rules we were informed about, but did not receive reciprocity.
On day 3, we didn't even want to stay that morning, packed up and left. But before leaving, the ladies expressed their remarks, but she did not care. As a result, the weekend is ruined, money is wasted and the boorish attitude towards us as guests is wasted. We rested in the mountains more than once, but with such rudeness and inappropriate service encountered for the first time ((((
Although in my opinion the fact that we took 2 showers a day is quite normal, it is our right for which we eventually paid. Her other dissatisfaction was that we were near the house. I pass on her words: "I thought you would go somewhere all day, and you sit at home, use a lot of water. I could earn more for someone than for you. " This of course shocked us. After all, the first time we did not live there for free, the second way we plan our vacation is our business. Not only were we disappointed from the first day, to say the least, half of what should have been wrong had we started making such claims. Also on the 2nd day we ran out of batteries and by the evening the rooms were still cool. I do not understand such people. If you are already receiving tourists you should take care of their comfort. We followed all the rules we were informed about, but did not receive reciprocity.
On day 3, we didn't even want to stay that morning, packed up and left. But before leaving, the ladies expressed their remarks, but she did not care. As a result, the weekend is ruined, money is wasted and the boorish attitude towards us as guests is wasted. We rested in the mountains more than once, but with such rudeness and inappropriate service encountered for the first time ((((
Translated automatically from Ukrainian. View original
Comments (1)
leave a comment
Show other comments …
