The location is good, but the room is terrible...

Written: 30 august 2019
Travel time: 1 — 5 july 2019
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 6.0
Cleanliness: 3.0
Food: 10.0
Amenities: 4.0
We had a normal rest in Slavske (I traveled with my husband, mother and child), mainly due to excursions, air, views and local cuisine. As for the Arefyevs' estate, I can say that the territory is well-groomed, not small, 2 swimming pools, gazebos, benches, sun loungers... The hostess Oksana was waiting for us from the train near the house early in the morning, carefully warned us about the dangerous hogweed growing everywhere, advised on excursions. Very tasty, a lot of food and at affordable prices. The staff girls are generally just lovely, always ready to help, very friendly))
That's all for the good. The main and complete disappointment is the room in which we were settled... It's summer outside, but in this room it's really cool and very damp, they gave duvets (at first I was indignant, they say, isn't it too much for summer ?! ), then I realized that so they try to compensate for the basement cold and dampness of this room. And it was not so much cold as it was chilly, piercing, as in the basement... Mold blackened behind the chairs and radiators, all things stank of dampness, but the worst thing was in the evening, before going to bed, laying down on a clumsy and hunchbacked folding sofa, in a wet and cold bed , under a wet blanket... try to fall asleep faster, so as not to feel this wild discomfort and wake up wet and cold ((
In response to my claims, the hostess offered a heater, which would hardly have solved anything! The floor in the room is covered with slag and covered with a bunch of old carpets, not even, cracking underfoot and with holes... the furniture is "tired", also damp and broken in places. The fridge was dirty and the kettle inside had to be washed. The room was not cheap, and it was positioned as a junior suite!! ! Well, with a bathroom, compared to everything else, we were more fortunate, this is +)) Also, from the pluses, a separate entrance to the room on the first floor, a bench at the door... and that's it... In general, I wanted to leave the room as soon as possible and not at all wanted to return. The kitchen, where people can cook their own food, is also not in the best shape, it is not monitored. Cutlery, crockery, a sink and tables in an outdated power line, so they preferred to order food.

Finally, the situation was also upsetting when, on the day of our departure home (train at 20:06), in the morning, the maid asked when we were going to leave, we told her that it would be good closer to 6 pm, while we put our things down, eat, get together... she said “good”, and at about 13:00-14:00 Oksana (the hostess) comes to us and gives us 20 minutes to get ready, claiming that we said so to the maid, but she did not agree and in general there people are already waiting to be settled. We had to run to throw off everything and not even eat to move to the kitchen on the street. This greatly humiliated and completely spoiled the impression of the Arefyevs' estate! We walked and found quite a few of them, but too late) Many people write that the lift is 3 minutes away... Walk for half an hour, 40 minutes, go 10 minutes.
Translated automatically from Russian. View original