Отельно нормальный, но отношение к клиентам оставляет желать лучшего Good hotel but customer service leaves a lot to be desired

1) There is a restaurant on the ground floor of the hotel, which never worked during our stay (judging by the reviews, breakfast was served there before, but not during our stay at the hotel). The night before our departure, a corporate party was held in the restaurant. We lived on the third floor, but it was very audible! The walls there, apparently, are not the thickest. We couldn't sleep well all night. Requests to turn down the music were ignored until the bacchanalia was over. It all ended well after midnight, although the hotel rules forbid guests from making noise after 22:00. But apparently this rule does not apply to the administration and owners. Upon request, we were refunded the money for a night's stay, but staying at the hotel left an unpleasant aftertaste. This kind of customer service is disgusting!
2) Among other things, the room was cold. The batteries were warm, but there was a strong breeze from the cracks. The room doesn't get warm enough in winter.
3) For 3 days of stay, towels were never changed.

4) Breakfast is served in the kolyba located next to the hotel. There are no complaints about the food: simple cuisine for a modest fee. But from the heating in the hut, there is only a wood-fired hearth. Ate right in jackets.
5) The hotel is far from the center. In two steps there is a lift ("Polytech") and a mediocre descent. You need to get to better routes by taxi, and this is 150-160 UAH one way on average (from the center to Mount Trostyan).
6) There were only 2 hangers in the wardrobe. There are a lot of useless furniture in the room. We were bribed by the fact that the size of the room, according to the descriptions, is large. So it is, but because of the unnecessary furniture there is nowhere to turn around.