Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
4.0
Food:
7.0
Amenities:
7.0
I'll start with the pros, especially since there are not so many of them.
Of the pluses, I would like to note the attitude of the cook Aunt Sveta to the guests. Very bright, kind person. Cooks pretty tasty. Portions are big. But then I can’t help but recall the expressions on our faces when we ordered elementary salads for the barbecue - Korean carrots and coleslaw. For 2 plates of such wonderful salads, they asked us for 60 UAH! Guys, I'm sorry, of course, but you are far from a restaurant, and for 3 carrots and 1/4 cabbage, this is somehow too much. Don't you think?!
And now about the shortcomings of the hotel.
1. Meeting guests.
Our train arrived early in the morning at 7 o'clock. We (3 families with 2 children and a pregnant girl for 7 months) arrived at the hotel around 7-30. There was nothing to hide the dissatisfaction of the owner. He said that all rooms are occupied, check-in after lunch. We started asking to leave at least the bags. Persuaded. The bags were left in the sauna room. They barely begged him to let us in at least some room to warm up, since with children in the cold before dinner we will simply chill. Not without difficulty, but persuaded.
Is it really impossible to provide for a comfortable arrangement of guests for an early check-in? Or are we the only ones who arrived on the morning train from Kyiv?!
2. The so-called deluxe or family room.
We bought discount coupons on the Pokupon website. Such a discounted room cost for two 2239 UAH for 3 days and 2 nights.
The room, except for the second room (which we didn’t need for 2 people at all), CANNOT be classified as a Suite or a Family! The inspector would have shot himself when he saw this squalor!
Most of all I was struck by the bathroom!
The shower tray was completely broken. When taking a shower, in the bathroom, the water was bone-deep.
We invited Ruslan (the owner of the establishment) to look at this spectacle. To which he shrugged and said: "We will do everything, but after the holidays. "
It doesn’t fit in my head - how can you even accommodate guests in SUCH a room and call it LUX at the same time ?!
My husband asked for silicone or glue to glue the tray in the shower at least for the duration of our stay. To which Ruslan solemnly gave us a mop for cleaning the bathroom. To say we were shocked is an understatement!
3. Doors in rooms, entrance doors, interior doors - this is a completely different story.
Since all the doors in the hotel are made of wood, over time, they apparently led. To close any door, it was necessary to make a lot of effort...
In general, in many things seen, the owner felt obscene to comfort and service, but if only to cut more money during the season.
Of the pluses, I would like to note the attitude of the cook Aunt Sveta to the guests. Very bright, kind person. Cooks pretty tasty. Portions are big. But then I can’t help but recall the expressions on our faces when we ordered elementary salads for the barbecue - Korean carrots and coleslaw. For 2 plates of such wonderful salads, they asked us for 60 UAH! Guys, I'm sorry, of course, but you are far from a restaurant, and for 3 carrots and 1/4 cabbage, this is somehow too much. Don't you think?!
And now about the shortcomings of the hotel.
1. Meeting guests.
Our train arrived early in the morning at 7 o'clock. We (3 families with 2 children and a pregnant girl for 7 months) arrived at the hotel around 7-30. There was nothing to hide the dissatisfaction of the owner. He said that all rooms are occupied, check-in after lunch. We started asking to leave at least the bags. Persuaded. The bags were left in the sauna room. They barely begged him to let us in at least some room to warm up, since with children in the cold before dinner we will simply chill. Not without difficulty, but persuaded.
Is it really impossible to provide for a comfortable arrangement of guests for an early check-in? Or are we the only ones who arrived on the morning train from Kyiv?!
2. The so-called deluxe or family room.
We bought discount coupons on the Pokupon website. Such a discounted room cost for two 2239 UAH for 3 days and 2 nights.
The room, except for the second room (which we didn’t need for 2 people at all), CANNOT be classified as a Suite or a Family! The inspector would have shot himself when he saw this squalor!
Most of all I was struck by the bathroom!
The shower tray was completely broken. When taking a shower, in the bathroom, the water was bone-deep.
We invited Ruslan (the owner of the establishment) to look at this spectacle. To which he shrugged and said: "We will do everything, but after the holidays. "
It doesn’t fit in my head - how can you even accommodate guests in SUCH a room and call it LUX at the same time ?!
My husband asked for silicone or glue to glue the tray in the shower at least for the duration of our stay. To which Ruslan solemnly gave us a mop for cleaning the bathroom. To say we were shocked is an understatement!
3. Doors in rooms, entrance doors, interior doors - this is a completely different story.
Since all the doors in the hotel are made of wood, over time, they apparently led. To close any door, it was necessary to make a lot of effort...
In general, in many things seen, the owner felt obscene to comfort and service, but if only to cut more money during the season.
Translated automatically from Russian. View original
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