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Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
Good day to all!
I rarely leave reviews, but the way Polyana Aqua Resort "greeted" us is simply impossible not to tell.
Further I will write about my stay in the “hotel” in detail, but I will write the conclusion right away: I do not recommend this hotel to anyone. Absolutely. The photo and description of the hotel does not correspond to reality. Generally. The staff is just disgustingly behaving - rude, throwing things away and criticizing other hotels in the neighborhood (it was absolutely unpleasant to listen to). For the same price, you can rent a hotel room at times the best, both in terms of territory and services, for example, with breakfast included.
So. returning to Polyana Aqua Resort:
- Booked a superior double room. As a result - it was one (! ) small room under the roof - the feeling of living in the attic did not leave from the moment they crossed the threshold of the room. The room is dark, with small windows - with access to the roadway and the windows of another hotel. Such a prospect for a superior room.
- The room has a refrigerator and a microwave (when we booked the room, we were told in a telephone conversation that you can cook. That is, the only thing on which and with what you can cook your own food is a microwave). And now the most interesting. The same microwave stands 1 meter from the bed (! ). Are you seriously? ! For such devices, at least there should be a separate zone. But, nothing, they explained to us: “Before you, they lived with a child, and everything suited everyone. ”
- Administrator Natalya, who met us, turned out to be not at all as nice as she wanted to seem at the beginning. When we said that we wanted to move out of the room - she literally took our bags and threw out - yes, yes - that's right - opened the door to the street and threw out things. To the question: “What do you allow yourself? She started screaming and slamming the door. At the same time, she also pressed her hand! It is simply incomprehensible.
Having slammed the hotel gate, the “dear” administrator Natalya simply disappeared in an unknown direction, that is, she left the territory of the “hotel”, leaving us on the street.
- Photo on the website of the "hotel". Of these, only the photos of the rooms are true - what belongs to the "hotel". All other photos - with a pump room, a lake, sports fields, etc. - are either public attractions or are the property of other hotels. For example, a photo of a lake that you can see on advertising sites. This lake has nothing to do with Polyana Aqua Resort. From the "hotel" to the lake you need to walk about 1.5 km. And this lake is an attraction for absolutely every vacationer in the village. Glade, and not just those who live in the Polyana Aqua Resort hotel - as the owners of the "hotel" say about this in the description. And you won’t be able to go fishing or barbecue on this lake (which is again provided in the description of the “hotel”), because.
a) the lake is located on the territory of another boarding house; b) as I wrote above, absolutely everyone living in the village has access to it. Glade; c) there are simply no places for barbecues, and fishing is prohibited. But why not just write to lure tourists? )
- This, perhaps, is all I wanted to say, because we stayed at the hotel for only about an hour, until we found another - many times more comfortable place to stay - but during this time we managed to understand from the inside how things really are in " hotel. "
- Oh, yes, I also forgot to say that we were not returned part of the money for the fact that our bags stood in the "hotel" this hour, while we were looking for another place to live. They explained that this is a payment for the fact that they “settled”. Here, as well as in the case with the “sweet” administrator Natalia, the situation is beyond understanding.
I do not recommend! Not at all.
I rarely leave reviews, but the way Polyana Aqua Resort "greeted" us is simply impossible not to tell.
Further I will write about my stay in the “hotel” in detail, but I will write the conclusion right away: I do not recommend this hotel to anyone. Absolutely. The photo and description of the hotel does not correspond to reality. Generally. The staff is just disgustingly behaving - rude, throwing things away and criticizing other hotels in the neighborhood (it was absolutely unpleasant to listen to). For the same price, you can rent a hotel room at times the best, both in terms of territory and services, for example, with breakfast included.
So. returning to Polyana Aqua Resort:
- Booked a superior double room. As a result - it was one (! ) small room under the roof - the feeling of living in the attic did not leave from the moment they crossed the threshold of the room. The room is dark, with small windows - with access to the roadway and the windows of another hotel. Such a prospect for a superior room.
- The room has a refrigerator and a microwave (when we booked the room, we were told in a telephone conversation that you can cook. That is, the only thing on which and with what you can cook your own food is a microwave). And now the most interesting. The same microwave stands 1 meter from the bed (! ). Are you seriously? ! For such devices, at least there should be a separate zone. But, nothing, they explained to us: “Before you, they lived with a child, and everything suited everyone. ”
- Administrator Natalya, who met us, turned out to be not at all as nice as she wanted to seem at the beginning. When we said that we wanted to move out of the room - she literally took our bags and threw out - yes, yes - that's right - opened the door to the street and threw out things. To the question: “What do you allow yourself? She started screaming and slamming the door. At the same time, she also pressed her hand! It is simply incomprehensible.
Having slammed the hotel gate, the “dear” administrator Natalya simply disappeared in an unknown direction, that is, she left the territory of the “hotel”, leaving us on the street.
- Photo on the website of the "hotel". Of these, only the photos of the rooms are true - what belongs to the "hotel". All other photos - with a pump room, a lake, sports fields, etc. - are either public attractions or are the property of other hotels. For example, a photo of a lake that you can see on advertising sites. This lake has nothing to do with Polyana Aqua Resort. From the "hotel" to the lake you need to walk about 1.5 km. And this lake is an attraction for absolutely every vacationer in the village. Glade, and not just those who live in the Polyana Aqua Resort hotel - as the owners of the "hotel" say about this in the description. And you won’t be able to go fishing or barbecue on this lake (which is again provided in the description of the “hotel”), because.
a) the lake is located on the territory of another boarding house; b) as I wrote above, absolutely everyone living in the village has access to it. Glade; c) there are simply no places for barbecues, and fishing is prohibited. But why not just write to lure tourists? )
- This, perhaps, is all I wanted to say, because we stayed at the hotel for only about an hour, until we found another - many times more comfortable place to stay - but during this time we managed to understand from the inside how things really are in " hotel. "
- Oh, yes, I also forgot to say that we were not returned part of the money for the fact that our bags stood in the "hotel" this hour, while we were looking for another place to live. They explained that this is a payment for the fact that they “settled”. Here, as well as in the case with the “sweet” administrator Natalia, the situation is beyond understanding.
I do not recommend! Not at all.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Great hotel for families
- I do not recommend this hotel to anyone. Absolutely
- Excellent hotel in the center of Polyana resort.
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