Януковичи рулят!!! Yanukovych rule!!!

Settled in saffron on February 24.2016 with a girl (neurodermatitis) need mineral baths. When paying, I specified the mode of supply of the miner. water in the bathroom (from 15-17). It seems like everything: paid. . . The next day, water, of course, was not served, and the heating was turned off (from 7 am to 6 pm every day). I called Marya Prokofievna, who introduces herself as the owner of Shafran, she answers: that the hotel is her property and she has the right to turn off, evict, relocate.... She asked my last name (apparently I am not included in the list of SBU officers of her acquaintances and began to humiliate me like a Cattle! Now I am writing a review for the third time, they don’t want to print it))) in a room without heating and without water. . Marya Prokofievna takes payment smartly: without checks, without receipts and just threatens to be evicted (well, if you are cattle and you only have 250 UAH per room for accommodation without food !! ! But, most importantly: I am in the process of a massage procedure, complained about the disgrace masseur Miroslav (in the building not so distant) how he did not fail to dial Marya Prokofievna and pass everything to her. That is, everyone is watching, transmitting, knocking. And most importantly, who are Marya Prokofievna-Yanukovych? Why does she manage the resources of Ukraine as her own?