We arrived in the evening and they overpowered us. First of all, we went to the shower from the road. Before we had time to turn it on, it immediately ended, and even with a disgusting smell. In the toilet, the flush barrel was flushed from the fifth time. After this enchanting check-in, we decided to have dinner, and since a whole bus drove us, half of the menu items were missing, and we waited 2.
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We arrived in the evening and they overpowered us. First of all, we went to the shower from the road. Before we had time to turn it on, it immediately ended, and even with a disgusting smell. In the toilet, the flush barrel was flushed from the fifth time. After this enchanting check-in, we decided to have dinner, and since a whole bus drove us, half of the menu items were missing, and we waited 2.5 hours for the order and eventually brought us half the order, and not only were we not one year old, the staff did not react to this. You won't find a worse hotel!
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On one of the popular recreation sites, my husband and I saw the Aratta Hotel, and got acquainted with the services that it allegedly provides. Namely: transfer to the ski lift, welcome mulled wine, free hour in the sauna, bathhouse, tasting of Transcarpathian wines, billiards, the best dishes of European, Georgian and Ukrainian cuisine, fresh beer, a bar, a restaurant, a museum of wooden churches, ski equipment rental, and much more .
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On one of the popular recreation sites, my husband and I saw the Aratta Hotel, and got acquainted with the services that it allegedly provides. Namely: transfer to the ski lift, welcome mulled wine, free hour in the sauna, bathhouse, tasting of Transcarpathian wines, billiards, the best dishes of European, Georgian and Ukrainian cuisine, fresh beer, a bar, a restaurant, a museum of wooden churches, ski equipment rental, and much more . The room itself in the photo also looked very decent: a good bathroom, bed, refrigerator, mini-bar, Wi-Fi, satellite TV, TV, access to the balcony. We paid everything in advance (as the hotel demanded) and were happily ignorant throughout the trip.
As a result, what we have... Of course, there was not even any talk of any welcome mulled wine, the sauna does not work, the bathhouse too, the billiards have been disassembled for several months, and no one plans to collect it, the wooden museum. churches are closed, wine tasting - this was not mentioned at all, wi-fi catches only on the 3rd floor, and then in the common corridor (it was there that our comrades in misfortune spent almost all the time), lights in the corridor and on the stairs of the 4th floor and no, you need to make your way in the darkness to the touch. At 5 pm there was dinner, then, if you get hungry, you can at least howl at the moon like a wolf, no one will offer you anything but tea, even if you want to order something in them " restaurant. Breakfasts and lunches are the most common - buckwheat on the water, scrambled eggs, if you're lucky, then borscht or soup. I don’t understand what the best dishes of Georgian cuisine were mentioned in the description....There was also no refrigerator in the room, which noticeably complicates the storage of many products... There is no electric kettle, for tea you need to go down to the very bottom, click on the call button and wait for a guy with a very unhappy face to come out and make you a teapot. Coffee costs 25 UAH per cup, but it tastes so good that it’s better to call the same disgruntled guy again and ask him for more tea. The staff runs into the kitchen in dirty jackets.
The nearest ski lift is 6 km away, and you won’t wait for a free transfer, at best they will call you a taxi (which you can wait in the cold for about 40 minutes, because the staff simply forgot to actually call a taxi driver, but told you to get out and wait already). Taxi price one way 100 UAH. There is no rental of ski equipment, of course, either. I had to ask local residents where to go in this resort, where the nearest store, how to get to the mountain, as the staff only shrugged their shoulders in displeasure and looked at us like some boobies. Even the services listed in the hotel list had to be reminded, and the employees pretended that they were hearing about all this for the first time...
The staff is inattentive to the guests, unfriendly, it seems that you did not come to the hotel to relax for your money, but impudently climbed into someone else's monastery, and with all your presence you make them suffer . .
Why even indicate in the list of services what you are not even going to provide ?? ? The same billiards in a disassembled state for several months, and already on February 2 this year, the site indicated that any vacationer can use it for 2 hours a day?
We were not the only ones who were outraged by what was happening, people, out of ignorance of where to put themselves after 5 pm, sat on chairs on the 3rd floor, trying to catch the elusive Wi-Fi . . But even all this could have been forgiven to the hotel if not for one of the most important and fat minus. This is PURITY, or rather, its absence. We have never seen such horror in the rooms.
In short, the front door to the room does not reach the floor by 2-3 cm, which interferes with sound insulation, and everything that happens on the floor will be heard from you, flies and other flying crap fly through it into the light. There are just too many of them!! ! It seems that you are filming in the program "Animal Planet", where they shoot all this creeping-flying garbage... All the walls are stained with the blood of unfortunate insects, they are on the windows, on clothes, on EVERYTHING!! ! At night, flies buzz, beat against the chandelier (in which all the bulbs have been prudently unscrewed, leaving only one, so that it would not be too light for vacationers), horseradish crawls along the walls, and in the corner there was a rustling, similar to what a mouse emits . . In the morning, gnawed socks in holes were found in the same place, which had remained there unharmed and clean the night before. There was no TV in the room, we had to literally beg for it from the administrator, and then the guy brought it, proudly walking in dirty street shoes through our entire room . . It catches only 1 channel, and without a remote control. There is no refrigerator, no access to the balcony, the water was turned off at night, dirt, wisps of dust in the corners, holes 10 * 10 cm above the bed in the wall, the bed linen is dirty, smelly, in the hair, there is a huge spider in the shower cabin, the cabin itself too dirty, moldy, it’s disgusting to stand there even in shoes, not that barefoot. At least take out the rug in the bathroom and knock it out, in dust and dirt. Towels smell like wild horses of Mongolia, also not the first freshness and obviously got us after someone. I had to sleep in clothes, as the room was unreal cold.
In such conditions, we survived only 3 nights, and then, each of them, went for 3 for us....Without spending a day in the "paradise" place, we packed up and left. What a pity before how to go. I didn't read other people's reviews. I hope that my review will help someone not to make a similar mistake. If you don't want to spoil the whole impression of your holiday in the Carpathians, DO NOT STAY IN "ARATTA" IN ANY EVENT!!!! !
As a result, what we have... Of course, there was not even any talk of any welcome mulled wine, the sauna does not work, the bathhouse too, the billiards have been disassembled for several months, and no one plans to collect it, the wooden museum. churches are closed, wine tasting - this was not mentioned at all, wi-fi catches only on the 3rd floor, and then in the common corridor (it was there that our comrades in misfortune spent almost all the time), lights in the corridor and on the stairs of the 4th floor and no, you need to make your way in the darkness to the touch. At 5 pm there was dinner, then, if you get hungry, you can at least howl at the moon like a wolf, no one will offer you anything but tea, even if you want to order something in them " restaurant. Breakfasts and lunches are the most common - buckwheat on the water, scrambled eggs, if you're lucky, then borscht or soup. I don’t understand what the best dishes of Georgian cuisine were mentioned in the description....There was also no refrigerator in the room, which noticeably complicates the storage of many products... There is no electric kettle, for tea you need to go down to the very bottom, click on the call button and wait for a guy with a very unhappy face to come out and make you a teapot. Coffee costs 25 UAH per cup, but it tastes so good that it’s better to call the same disgruntled guy again and ask him for more tea. The staff runs into the kitchen in dirty jackets.
The nearest ski lift is 6 km away, and you won’t wait for a free transfer, at best they will call you a taxi (which you can wait in the cold for about 40 minutes, because the staff simply forgot to actually call a taxi driver, but told you to get out and wait already). Taxi price one way 100 UAH. There is no rental of ski equipment, of course, either. I had to ask local residents where to go in this resort, where the nearest store, how to get to the mountain, as the staff only shrugged their shoulders in displeasure and looked at us like some boobies. Even the services listed in the hotel list had to be reminded, and the employees pretended that they were hearing about all this for the first time...
The staff is inattentive to the guests, unfriendly, it seems that you did not come to the hotel to relax for your money, but impudently climbed into someone else's monastery, and with all your presence you make them suffer . .
Why even indicate in the list of services what you are not even going to provide ?? ? The same billiards in a disassembled state for several months, and already on February 2 this year, the site indicated that any vacationer can use it for 2 hours a day?
We were not the only ones who were outraged by what was happening, people, out of ignorance of where to put themselves after 5 pm, sat on chairs on the 3rd floor, trying to catch the elusive Wi-Fi . . But even all this could have been forgiven to the hotel if not for one of the most important and fat minus. This is PURITY, or rather, its absence. We have never seen such horror in the rooms.
In short, the front door to the room does not reach the floor by 2-3 cm, which interferes with sound insulation, and everything that happens on the floor will be heard from you, flies and other flying crap fly through it into the light. There are just too many of them!! ! It seems that you are filming in the program "Animal Planet", where they shoot all this creeping-flying garbage... All the walls are stained with the blood of unfortunate insects, they are on the windows, on clothes, on EVERYTHING!! ! At night, flies buzz, beat against the chandelier (in which all the bulbs have been prudently unscrewed, leaving only one, so that it would not be too light for vacationers), horseradish crawls along the walls, and in the corner there was a rustling, similar to what a mouse emits . . In the morning, gnawed socks in holes were found in the same place, which had remained there unharmed and clean the night before. There was no TV in the room, we had to literally beg for it from the administrator, and then the guy brought it, proudly walking in dirty street shoes through our entire room . . It catches only 1 channel, and without a remote control. There is no refrigerator, no access to the balcony, the water was turned off at night, dirt, wisps of dust in the corners, holes 10 * 10 cm above the bed in the wall, the bed linen is dirty, smelly, in the hair, there is a huge spider in the shower cabin, the cabin itself too dirty, moldy, it’s disgusting to stand there even in shoes, not that barefoot. At least take out the rug in the bathroom and knock it out, in dust and dirt. Towels smell like wild horses of Mongolia, also not the first freshness and obviously got us after someone. I had to sleep in clothes, as the room was unreal cold.
In such conditions, we survived only 3 nights, and then, each of them, went for 3 for us....Without spending a day in the "paradise" place, we packed up and left. What a pity before how to go. I didn't read other people's reviews. I hope that my review will help someone not to make a similar mistake. If you don't want to spoil the whole impression of your holiday in the Carpathians, DO NOT STAY IN "ARATTA" IN ANY EVENT!!!! !
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I spent two nights in this hotel and I want to leave my review! I went there due to the fact that with one tour company I made a trip to Western Ukraine, when when ordering a tour the manager told me that we would stay at this hotel, I read the reviews and did not I wanted to go, but I had to. . . Yes, and the manager said that everything had changed in the hotel.
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I spent two nights in this hotel and I want to leave my review! I went there due to the fact that with one tour company I made a trip to Western Ukraine, when when ordering a tour the manager told me that we would stay at this hotel, I read the reviews and did not I wanted to go, but I had to. . . Yes, and the manager said that everything had changed in the hotel. . . My wife and I lived in room 27, a family junior suite. . . For the price the room is worth it is great. . . you open the door, you find yourself in a kind of corridor where we took off, then three doors, one to the bedroom. . . Everything there is modest, but tasteful, a clean refrigerator, a small TV, a second door to a bathroom, a clean good one with a shower, the third door is another room with a small sofa. . . I think you can put a child there.... two exits to the balcony. The hotel is located in a very picturesque place and is beautiful in itself. They didn’t really communicate with the staff, because they left for excursions in the morning and arrived in the evening, although in the morning we were fed breakfast there, no one was rude to us. Basically I liked. I can’t say anything about other rooms, but I would love to live in this room for a couple more days)))
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I have never met a hotel with the worst service! For everyone who does not want to spoil their vacation, I recommend avoiding this hot spot. About the hotel - there is no kitchen (in general, there is a restaurant, but only with baked potatoes, very dubious sausage and tea), there are no waiters (in general, as I understand it, there is, but there is zero attention to visitors - therefore there is no sense from their presence), there is no administrator ( in general, there is a girl with a constantly offended face and with the appearance that the hotel visitors are her blood enemies), there are bicycles - two for dwarfs it is impossible to ride them.
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I have never met a hotel with the worst service!
For everyone who does not want to spoil their vacation, I recommend avoiding this hot spot.
About the hotel - there is no kitchen (in general, there is a restaurant, but only with baked potatoes, very dubious sausage and tea), there are no waiters (in general, as I understand it, there is, but there is zero attention to visitors - therefore there is no sense from their presence), there is no administrator ( in general, there is a girl with a constantly offended face and with the appearance that the hotel visitors are her blood enemies), there are bicycles - two for dwarfs it is impossible to ride them.
For everyone who does not want to spoil their vacation, I recommend avoiding this hot spot.
About the hotel - there is no kitchen (in general, there is a restaurant, but only with baked potatoes, very dubious sausage and tea), there are no waiters (in general, as I understand it, there is, but there is zero attention to visitors - therefore there is no sense from their presence), there is no administrator ( in general, there is a girl with a constantly offended face and with the appearance that the hotel visitors are her blood enemies), there are bicycles - two for dwarfs it is impossible to ride them.
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I usually don't write reviews about hotels, but I want to share my impressions about this "super hotel". Firstly, I was struck by the boorish and indifferent attitude of the staff (the boy at the bar, he is also a waiter, except for scrambled eggs and a seagull with a cookie, he cannot offer anything). All employees constantly tryndyat on the phone, swaying on the swing (intended, as I understand it, for guests).
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I usually don't write reviews about hotels, but I want to share my impressions about this "super hotel". Firstly, I was struck by the boorish and indifferent attitude of the staff (the boy at the bar, he is also a waiter, except for scrambled eggs and a seagull with a cookie, he cannot offer anything). All employees constantly tryndyat on the phone, swaying on the swing (intended, as I understand it, for guests). Secondly, the room was with a leaking sink, constantly wet floor in the shower room, smelly towels and a huge stain in the middle of the room. And thirdly, when I wanted to have breakfast before leaving, they told me that they would give pancakes for an additional fee, that's a joke... then thanks for explaining - after all, they have breakfast included, if you refuse them, they drop as much as 20 UAH. for the number. In a word - DO NOT SPILL YOUR HOLIDAY, GO BY THE TENTH ROAD this place.
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In "Aratta" we were the whole company, there were several days, but the impressions... are unusually many. We really liked it, good conditions, excellent cuisine. . . as they say, done with soul. And what is nature? It is something!!! Very friendly staff, they really took care of us, and not because it is written in books about customer orientation.
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In "Aratta" we were the whole company, there were several days, but the impressions... are unusually many. We really liked it, good conditions, excellent cuisine. . . as they say, done with soul. And what is nature? It is something!!!
Very friendly staff, they really took care of us, and not because it is written in books about customer orientation. After all, when from the heart, it is always felt.
Very friendly staff, they really took care of us, and not because it is written in books about customer orientation. After all, when from the heart, it is always felt.
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