With the wonderful nature around, it was impossible to relax in the room

Written: 23 august 2022
Travel time: 14 — 15 august 2022
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 4.0
Cleanliness: 4.0
Food: 7.0
Amenities: 5.0
We wanted to spend a few days as a family, because we had not seen each other for a long time, so we chose a two-room suite (one room for adults, the other for a child) in a wonderful place with a large pool.

But, unfortunately, they were able to stay in this place for less than a day, actively looking for a new place, instead of enjoying the long-awaited meeting.

And it all started with the fact that, upon entering the room, everyone unanimously felt a very unpleasant damp smell (cats to some, mice to others). Next, the surprisingly large bathroom surprised me with mold in the corners, stains inside and hanging pieces of plaster on the ceiling - even taking a shower was scary. In a separate room and in the corridor, the general light did not work. The doors to the bedroom and the toilet did not close, because there was no We tried to catch the Internet, which was said to be good, but we couldn't find the necessary signal - that's why we had to use a mobile phone.

We got the impression that from the photos that were sent to us, the hotel was once really cool, but now it needs renovation.

After coming to the room from walking in the mountains and swimming in the pool, unfortunately we could not rest in such conditions, so we had to quickly look for another place.

The staff was very pleasant in communication, starting with the order by phone, quick answers in messengers, but after we informed about the quick departure and named the objective reasons (see above), the customer orientation disappeared somewhere - to questions about the ceiling in the bathroom and light in the corridor had a simple answer: "Well, last year the client flooded from above, that's why the ceiling is falling and there is no light in the corridor. Hey, do I have to do repairs for you now? »
When asked about the smell - "I'm fine. " About the weak and disappearing Internet - "everything catches me. "

Maybe for someone it is ok, but not for us.
Translated automatically from Ukrainian. View original