But the most impressive attitude towards customers at the reception.
For example, when we asked what time the pool opened (because the child really wanted to be outside the pool for a few minutes in the morning before the eviction), we were told it was 12 o'clock, although we later found out it was 10 o'clock. Did the hotel staff feel sorry for the water in the pool? I somehow did not understand this.
Of the pros, I can name only two: 1) we were settled earlier than the 12th; 2) a spa area that includes a swimming pool and sauna and the attitude of the man who serves this part of the hotel (in my opinion, he is the only friendly man there). As for the spa area, it is free only until 7 pm (then - UAH 500 per person).
She also mentioned that when we booked the hotel, we were told that it was located in the center of Yaremche, although in fact - on the outskirts (near the rock Dovbush). So when choosing this hotel, be prepared that everything may not be quite as promised.
Towels, as they have been used for 10 years, are tattered, torn, and their gowns are stained with yellow stains. It was cold in the room because the heating was only on for a few hours. At night we woke up from the fact that the cold air burns the mucous membranes and makes you want to cough and sneeze. Restaurant - a separate topic. The waiters themselves first say that you can order the complex or the menu. We ordered. Breakfast complex. On Monday on the menu there were boiled sausages, side dishes, etc. They brought us three fried eggs. We are dietitians. What are fried eggs? We did not eat them. They demanded what was written. They brought sausages cooked in their skins. Full cap. Our friends brought fried pancakes, because they were not pancakes made in restaurants, but ordinary semi-finished products bought in the store, dumplings also in the store. The next day we ordered from the menu.
Manna porridge with jam and pancakes with apples, because they didn't want to give us cheese, explaining to us that people don't live long, that's why they don't buy cheese. They brought us one semolina and some pancakes. Although ordered two servings of each dish. Semolina tasted like grass and without jam. At our request to give us jam, the waitress told us to sweeten it with sugar. And there is no jam, because they changed the menu. One minute later we were brought another portion of food, as we demanded. And one minute later the waitress came to us and said that we had no right to order these dishes, because we are not children and came on vacation without children. And this, according to her, is a dish only for children. When asked to explain where it is written and how it is provided, the waitress took offense at us and ran away. Such an impression that got to the circus. In general, other waiters reacted very openly to our complaints, inviting us to go to other restaurants to eat.
Arrived for a few days and left. And a person who comes on vacation for 10-15 days, a family with a three-month-old baby who needs warmth, a young family with a pregnant wife. which also needs normal living conditions for them "on cymbals". The attitude is boorish and impudent towards customers.