Отель ужасен, сервис и инфраструктура отсутствуют напрочь The hotel is terrible, service and infrastructure are completely absent

The service in the hotel is completely absent (customer problems are not solved, even toilet paper must be begged for), the kettle in the room does not work (later the administrator told us that a working kettle in the room is a VIP service in the suites). Food unacceptable, thin partitions between rooms: activity in other rooms can be heard in every detail, narrow and uncomfortable stairs to climb to the room, hot water flowed from both taps. The road is not cleaned at all in winter, it is extremely difficult to drive up to the hotel by car. The shower and toilet are separated by a thin curtain, the water from the shower flows directly onto the floor and spreads throughout the toilet. Day lived in the room without any light and water (even cold). We decided to leave this horror a day earlier, they refused to compensate us for this day: the owner is not there, solve this issue with him. After negotiations with the owner, he refused to compensate for the unlived night, he is ready to give us or our friends a discount on accommodation next time : ). Now the owner of the hotel, Vladimir, is lying that there was no light in the hotel for only a few hours. . Friends, for good impressions, you are not here : ).