• traveled 4 years ago
Beautiful photos of the hotel, good reviews, it would seem, what could go wrong? Looking ahead to say, I STRONGLY DO NOT RECOMMEND staying at this hotel. But let's start in order. We booked a junior suite (for 4 people) on booking 2 months before the trip. What is a junior suite? This is a room with a bedroom, its own living room and its own bathroom.
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Beautiful photos of the hotel, good reviews, it would seem, what could go wrong? Looking ahead to say, I STRONGLY DO NOT RECOMMEND staying at this hotel. But let's start in order.
We booked a junior suite (for 4 people) on booking 2 months before the trip. What is a junior suite? This is a room with a bedroom, its own living room and its own bathroom. This is a KEY moment in history.
When booking online, no prepayment was required. BUT. Then the owner contacted us and asked us to transfer 20% of the prepayment to the card. It didn't arouse any suspicion in us. As it turned out in vain.
Upon arrival, we were met by the administrator and said that we were very lucky and we would have a room even better than we booked. In fact, this is a common practice, it is better to issue a room if the booked room is not available for some reason. But this review would not have happened if the owners of the hotel understood the essence of such a room change.
They lead us to show the number and what do we see? We are given 2 separate rooms that have a SHARED living room and a SHARED bathroom. This would not be a problem if only our rooms had access to the living room and bathroom, but no. ALL RESIDENTS OF THE HOTEL HAVE ACCESS. That is, in fact, anyone could enter our living room at any time and use our bathroom.
And now let's go back. We booked a junior suite with our own living room and bathroom, and got 2 economy rooms with a shared living room and bathroom. That is NO PRIVACY.
After realizing the whole situation, we began to ask questions.
And where is our number, for which, by the way, we made an advance payment? - There is no number. It was given to someone.
Why weren't we informed about such a significant change? - Something like that.
Do you understand that this is not what we booked, but a worse option? We have given you a better option. We don't know anything.
The conversation came to a standstill. We asked for our money back. The administrator began to call the owner of the hotel. Next came the damaged phone. We are the owner - administrator. For some unknown reason, the owner of the hotel did not deign to speak directly. At this stage, full awareness of the stupidity of the situation came.
And here comes the climax of this theater of the absurd. They agreed to return the money to us. But not all. Part. REFUSED TO REFUND us. Why? Because the owner of the hotel felt that he had fulfilled his part of the deal for the provision of the room. We did not receive an answer to questions about the discrepancy between the booked and received rooms.
After the vacation, we decided once again to try to resolve everything peacefully and asked to return the prepayment to us due to the failure to provide services. To which the owner of the hotel laughed and said that he did not care about the reviews.
Apparently he also does not care about his guests and the reputation of the hotel.
Again, I STRONGLY DO NOT RECOMMEND staying at this hotel. Unless you like surprises in the form of a number change and lost money.
We booked a junior suite (for 4 people) on booking 2 months before the trip. What is a junior suite? This is a room with a bedroom, its own living room and its own bathroom. This is a KEY moment in history.
When booking online, no prepayment was required. BUT. Then the owner contacted us and asked us to transfer 20% of the prepayment to the card. It didn't arouse any suspicion in us. As it turned out in vain.
Upon arrival, we were met by the administrator and said that we were very lucky and we would have a room even better than we booked. In fact, this is a common practice, it is better to issue a room if the booked room is not available for some reason. But this review would not have happened if the owners of the hotel understood the essence of such a room change.
They lead us to show the number and what do we see? We are given 2 separate rooms that have a SHARED living room and a SHARED bathroom. This would not be a problem if only our rooms had access to the living room and bathroom, but no. ALL RESIDENTS OF THE HOTEL HAVE ACCESS. That is, in fact, anyone could enter our living room at any time and use our bathroom.
And now let's go back. We booked a junior suite with our own living room and bathroom, and got 2 economy rooms with a shared living room and bathroom. That is NO PRIVACY.
After realizing the whole situation, we began to ask questions.
And where is our number, for which, by the way, we made an advance payment? - There is no number. It was given to someone.
Why weren't we informed about such a significant change? - Something like that.
Do you understand that this is not what we booked, but a worse option? We have given you a better option. We don't know anything.
The conversation came to a standstill. We asked for our money back. The administrator began to call the owner of the hotel. Next came the damaged phone. We are the owner - administrator. For some unknown reason, the owner of the hotel did not deign to speak directly. At this stage, full awareness of the stupidity of the situation came.
And here comes the climax of this theater of the absurd. They agreed to return the money to us. But not all. Part. REFUSED TO REFUND us. Why? Because the owner of the hotel felt that he had fulfilled his part of the deal for the provision of the room. We did not receive an answer to questions about the discrepancy between the booked and received rooms.
After the vacation, we decided once again to try to resolve everything peacefully and asked to return the prepayment to us due to the failure to provide services. To which the owner of the hotel laughed and said that he did not care about the reviews.
Apparently he also does not care about his guests and the reputation of the hotel.
Again, I STRONGLY DO NOT RECOMMEND staying at this hotel. Unless you like surprises in the form of a number change and lost money.
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Nature, the view from the window, the forest, the air, the swing-barbecue-arbors-parking-billiard room with a sauna, the presence of Bukovel and Yaremche at hand DO NOT HAVE ANY RELATIONSHIP to living in a hotel room !! ! Everything is great with this! About living to say that everything was bad for us - to say nothing !!! Lived with a child from 15 to 24 June.
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Nature, the view from the window, the forest, the air, the swing-barbecue-arbors-parking-billiard room with a sauna, the presence of Bukovel and Yaremche at hand DO NOT HAVE ANY RELATIONSHIP to living in a hotel room !! ! Everything is great with this!
About living to say that everything was bad for us - to say nothing !!!
Lived with a child from 15 to 24 June.
1. Especially on Saturdays - Sundays, the light was turned off TENS of times.
And this means - do not wash, do not get drunk, neither Wi-Fi for you, nor anything for you !!!
Admin response:
- They changed the meter without us, and it is with a load limit, after 8 minutes everything will turn on by itself!
- You came here to relax, not to use Wi-Fi!
I'm in a rage, dear editors!
Maybe I can leave at all, because the most important thing has already happened - the owner received the money in 100% of the volume and in full prepayment !!!
And the most "fun" - 9 nights, 5 of which were hell.
From the third floor to the second, through the floors, water flowed directly into the room, which somehow did not get into the shower tray on the 3rd floor.
After taking a shower in the evening at 21-23 hours on the 3rd floor by 3 people, the fun begins in my room. And during this PERSONALLY I dance with basins and buckets, saving the OWNER's hotel. DO I NEED IT?????
The reaction of the administration - this has never happened in 10 years, they gave a bucket, call!
The plumber will be tomorrow.
Nobody came.
The shift has changed - the administrator and the cook.
Nothing changed!!!
It got worse!!!
In the evening I sit on the street, trying to admire the sunset, a child comes running - there is water pouring from the ceiling !!!
I’m flying to the MASTER’S ROOM for 10 YEARS WITHOUT PROBLEMS and wow . . I’m stunned - water flows through the built-in lamp, the light is naturally turned on (evening already) 220V in the network, water on the floor.
YEE!!!
Luckily, no one was hurt!!!
Everything poured on the table and chairs at the entrance, which I constantly pulled out of this corner to the rest of the free space in the room, between the beds.
And on the table there could be a photo for $ 20k, a laptop, etc. etc.
There could also be clothes worth a hotel, shoes from the scrotum of a young crocodile...
I wake up the admin - oh, oh, buckets. And again MY dances for 2-3 hours, until all this merges from the ceiling and stops dripping into buckets and brains !!!
- Did you tell the owner?
- Reported
- Well, where is he?
- In Ivano-Frankivsk, he will not go!
The curtain!
67km, 1 – 1.5 hours drive and save your hotel YOURSELF as best you can!!!
The most important thing is to decide what to do with us and how you will grow out with us!!!
The local technician (let's call him that) tried to figure out the problem, but couldn't.
I explained on the fingers where it is possible to look - it did not help.
I went up to the 3rd floor with him, looked at the shower stall, asked him to pour water on the walls, and not in the pan - my ceiling was dripping. The silicone pallet-wall had already fallen behind in places, water was flowing there, then on the floor, etc. No one thought to make drains for draining “left water on the floor” in bathrooms with wooden floors!
Showed where to embroider, dry and silicone!
Hallelujah - help!
And in one evening, 4 rooms were flooded, and in some it poured onto sleeping children !!!
Everyone danced!!! ! Except the owner!
But it was already leaking from the 4th floor!!!
Administration:
- Do you want us to move you to the sauna or the ironing board??
- ???
Yeah, I came for 1000 miles with a child for all the money to live in a sauna or ironing room!!!
Concepts like a compliment for a guest, material compensation, etc. etc. , what is supposed in these cases, but simply, elementarily, to come yourself and try to decide something with the tenants, this "owner" is NOT !!!
Total in the dry (does not turn the tongue) residue - no words, just drool !! !
About living to say that everything was bad for us - to say nothing !!!
Lived with a child from 15 to 24 June.
1. Especially on Saturdays - Sundays, the light was turned off TENS of times.
And this means - do not wash, do not get drunk, neither Wi-Fi for you, nor anything for you !!!
Admin response:
- They changed the meter without us, and it is with a load limit, after 8 minutes everything will turn on by itself!
- You came here to relax, not to use Wi-Fi!
I'm in a rage, dear editors!
Maybe I can leave at all, because the most important thing has already happened - the owner received the money in 100% of the volume and in full prepayment !!!
And the most "fun" - 9 nights, 5 of which were hell.
From the third floor to the second, through the floors, water flowed directly into the room, which somehow did not get into the shower tray on the 3rd floor.
After taking a shower in the evening at 21-23 hours on the 3rd floor by 3 people, the fun begins in my room. And during this PERSONALLY I dance with basins and buckets, saving the OWNER's hotel. DO I NEED IT?????
The reaction of the administration - this has never happened in 10 years, they gave a bucket, call!
The plumber will be tomorrow.
Nobody came.
The shift has changed - the administrator and the cook.
Nothing changed!!!
It got worse!!!
In the evening I sit on the street, trying to admire the sunset, a child comes running - there is water pouring from the ceiling !!!
I’m flying to the MASTER’S ROOM for 10 YEARS WITHOUT PROBLEMS and wow . . I’m stunned - water flows through the built-in lamp, the light is naturally turned on (evening already) 220V in the network, water on the floor.
YEE!!!
Luckily, no one was hurt!!!
Everything poured on the table and chairs at the entrance, which I constantly pulled out of this corner to the rest of the free space in the room, between the beds.
And on the table there could be a photo for $ 20k, a laptop, etc. etc.
There could also be clothes worth a hotel, shoes from the scrotum of a young crocodile...
I wake up the admin - oh, oh, buckets. And again MY dances for 2-3 hours, until all this merges from the ceiling and stops dripping into buckets and brains !!!
- Did you tell the owner?
- Reported
- Well, where is he?
- In Ivano-Frankivsk, he will not go!
The curtain!
67km, 1 – 1.5 hours drive and save your hotel YOURSELF as best you can!!!
The most important thing is to decide what to do with us and how you will grow out with us!!!
The local technician (let's call him that) tried to figure out the problem, but couldn't.
I explained on the fingers where it is possible to look - it did not help.
I went up to the 3rd floor with him, looked at the shower stall, asked him to pour water on the walls, and not in the pan - my ceiling was dripping. The silicone pallet-wall had already fallen behind in places, water was flowing there, then on the floor, etc. No one thought to make drains for draining “left water on the floor” in bathrooms with wooden floors!
Showed where to embroider, dry and silicone!
Hallelujah - help!
And in one evening, 4 rooms were flooded, and in some it poured onto sleeping children !!!
Everyone danced!!! ! Except the owner!
But it was already leaking from the 4th floor!!!
Administration:
- Do you want us to move you to the sauna or the ironing board??
- ???
Yeah, I came for 1000 miles with a child for all the money to live in a sauna or ironing room!!!
Concepts like a compliment for a guest, material compensation, etc. etc. , what is supposed in these cases, but simply, elementarily, to come yourself and try to decide something with the tenants, this "owner" is NOT !!!
Total in the dry (does not turn the tongue) residue - no words, just drool !! !
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• 1
Rested as a group in the "Panorama of the Carpathians" in early October 2014. A group of 28 people. Before that, a few days ago they called to book rooms, told to settle without problems, while free. While we were driving, the owner of the hotel, Mr. Sergei, kindly advised us by phone on how to get there.
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Rested as a group in the "Panorama of the Carpathians" in early October 2014. A group of 28 people. Before that, a few days ago they called to book rooms, told to settle without problems, while free. While we were driving, the owner of the hotel, Mr. Sergei, kindly advised us by phone on how to get there. At the entrance we were greeted with a smile by the administrator Alla, which I am very pleased with. We were accommodated in the right rooms, and we saw that in the hotel besides us, there are still people living, and everyone is very comfortable. The rooms had everything: and comfortable beds, and fresh clean bedding, and a bathroom with hot water and bathroom trinkets (shampoo, soap, etc. ). A separate plus on the exterior. "Panorama of the Carpathians" does not just have such a name, because the mountains outside the window are just in the palm of your hand. I didn't have the strength to photograph that beauty : ) In fact, the impressions were only positive: warm large rooms, hot water, cozy atmosphere and friendly staff made our holiday the best! Thank you)
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• 2
in Panorama of the Carpathians there is one big minus - it's the kitchen! Here are two examples: 1. Ordered dumplings. They just brought dumplings on a plate. When asked where sour cream and cracklings (the menu says "with sour cream and cracklings") answered that they should be ordered separately and only or sour cream or cracklings (and together, what? ).
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in Panorama of the Carpathians there is one big minus - it's the kitchen! Here are two examples:
1. Ordered dumplings. They just brought dumplings on a plate. When asked where sour cream and cracklings (the menu says "with sour cream and cracklings") answered that they should be ordered separately and only or sour cream or cracklings (and together, what? ). Then I ask you to bring sour cream, but sour cream is not. Ok, then let's crack. They took away the plates, greased the cracklings for 10 minutes and when they brought the plates back I was shocked - there were as many as 4 (FOUR! !!! ) cracklings in my plate! It's like bullying!
2. Summer salad is not a salad at all, but just sliced cucumbers and tomatoes! Brought on a flat plate and with a strange liquid such as milk or yogurt under vegetables, even if I had to mix it myself, how to do it in a flat plate! Do you have any deep plates? And again the sour cream is gone?
In short, the cuisine is wonderful. They do not know how to issue or submit.
After these dry dumplings, they did not eat whiter, they walked down the street to the Gorgany complex in their hut. It's a bit more expensive, but tasty and beautiful, the dishes are served correctly.
And at the expense of the room itself is not all good, metaplastic windows were installed, and mosquito nets were forgotten, so there are flies and mosquitoes in the room. Not all the light bulbs on the ceiling were working, out of 6 only 3 were lit. And there are no towel racks in the bathroom, although I put them on the floor.
1. Ordered dumplings. They just brought dumplings on a plate. When asked where sour cream and cracklings (the menu says "with sour cream and cracklings") answered that they should be ordered separately and only or sour cream or cracklings (and together, what? ). Then I ask you to bring sour cream, but sour cream is not. Ok, then let's crack. They took away the plates, greased the cracklings for 10 minutes and when they brought the plates back I was shocked - there were as many as 4 (FOUR! !!! ) cracklings in my plate! It's like bullying!
2. Summer salad is not a salad at all, but just sliced cucumbers and tomatoes! Brought on a flat plate and with a strange liquid such as milk or yogurt under vegetables, even if I had to mix it myself, how to do it in a flat plate! Do you have any deep plates? And again the sour cream is gone?
In short, the cuisine is wonderful. They do not know how to issue or submit.
After these dry dumplings, they did not eat whiter, they walked down the street to the Gorgany complex in their hut. It's a bit more expensive, but tasty and beautiful, the dishes are served correctly.
And at the expense of the room itself is not all good, metaplastic windows were installed, and mosquito nets were forgotten, so there are flies and mosquitoes in the room. Not all the light bulbs on the ceiling were working, out of 6 only 3 were lit. And there are no towel racks in the bathroom, although I put them on the floor.
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• 5
The location and the hotel itself are good, but the administrator ruined the whole holiday!! ! Always screaming, dissatisfied and very aggressive person!! ! Many vacationers were outraged by her!! ! Wish: Find a good admin and people will come back to you! We, personally, only because of her will not come again.
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The location and the hotel itself are good, but the administrator ruined the whole holiday!! ! Always screaming, dissatisfied and very aggressive person!! ! Many vacationers were outraged by her!! ! Wish: Find a good admin and people will come back to you! We, personally, only because of her will not come again.
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• 5
We stayed at Panorama Karpat in the summer of 2012. We went to climb Hoverla with the whole family (2 adults and 2 children). Well, I really liked it! Considering that the price is very low (a huge family room with all amenities for 200 UAH), the comfort is at a very high level. The territory is large. The views are gorgeous - all the mountains are in full view.
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We stayed at Panorama Karpat in the summer of 2012. We went to climb Hoverla with the whole family (2 adults and 2 children). Well, I really liked it! Considering that the price is very low (a huge family room with all amenities for 200 UAH), the comfort is at a very high level. The territory is large. The views are gorgeous - all the mountains are in full view. The food is delicious, homemade. There is a children's room with toys, outdoor playground. Quiet and cozy place. Both young, family and elderly should like it there.
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• 2
We have been resting in the Panorama of the Carpathians for several years, the hotel is just wonderful, extraordinary landscape, clean cozy rooms, a restaurant with a very nice design and excellent cuisine at a reasonable price. There were no problems with survival. Very cozy and hospitable, even at home.
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We have been resting in the Panorama of the Carpathians for several years, the hotel is just wonderful, extraordinary landscape, clean cozy rooms, a restaurant with a very nice design and excellent cuisine at a reasonable price. There were no problems with survival. Very cozy and hospitable, even at home. Extremely beautiful in summer. I think the price-quality ratio is simply at the highest level. I recommend to everyone.
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• -2
This is the first time in many years that I have encountered such a "divorce". Complete inconsistency with what is in the description of the hotel and reality. What we encountered: lack of electricity (on December 30-31 it was not there until 18.00!!! ) or its regular shutdown, and therefore the lack of hot water and heat! The price list states a kettle and a hairdryer in the room - in fact, they are not there, after the request - they got a kettle, but for 1 "boiling" of water there are from 2 to 5 power outages, and not only in your room, but also mosaically throughout the hotel ! There is no ski equipment rental at the hotel! Before the trip, a children's room and a billiard room were announced on the site - there is not even a trace either.
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This is the first time in many years that I have encountered such a "divorce". Complete inconsistency with what is in the description of the hotel and reality. What we encountered: lack of electricity (on December 30-31 it was not there until 18.00!!! ) or its regular shutdown, and therefore the lack of hot water and heat! The price list states a kettle and a hairdryer in the room - in fact, they are not there, after the request - they got a kettle, but for 1 "boiling" of water there are from 2 to 5 power outages, and not only in your room, but also mosaically throughout the hotel ! There is no ski equipment rental at the hotel! Before the trip, a children's room and a billiard room were announced on the site - there is not even a trace either. The cafe-dining room is not heated - eating in the cold is very far from comfortable. Sauna (as it is written magnificent) - without a pool, without a drain of water, it is impossible to use brooms, when it is turned on, the light knocks out. Nearby there is a yoke, which works every other time, then the roller will fly off, then the light will be cut down. There are no complaints about the hotel employees, they use what the owners provided them with, the food is quite tasty. But all the same, they will give 3 spoons for 4 people, then they will forget to put sugar. In short, the level of the hotel does not match the price and most importantly what is stated on the site!
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• 2.5
