Баня с электрошокером Bath with a stun gun

I can’t say anything about the rooms of this “beautiful” institution, but I can write how we as a family (5 people) went to the bathhouse. We booked a bath for the day, first for an hour (they thought to extend it if it went well, and then go to the restaurant) made an advance payment, everything was as it should be. We arrive the next day at the specified time, having bought a broom for the bath in advance. They meet us, take us to the bathhouse, and then suddenly, in front of us, they start throwing firewood for the furnace. At first we thought that they were throwing firewood, so as not to disturb us later. While undressing, spread out things, it took about 10-15 minutes. , we go into the bath, and there is about 50 degrees. I immediately dial the phone of the young lady from whom we booked a bathhouse and tell her that the bathhouse is cold. A man comes to us, introduces himself as an administrator, enters the bathhouse (by that time it had already warmed up to 70 degrees) and gives out: - what don't you like? in the bath 70 degrees, and what temperature did you order? , if it doesn’t suit you, book for another hour, naturally paying for it (almost half an hour of the ordered time has already passed). We, of course, refuse and start getting ready, demanding to return the advance payment to us (and the evening is ruined and the broom too, we have already steamed it). After leaving the bath, we ask you to compensate for the cost of the broom (the evening is ruined, let them return for the broom, the business of the prince has gone). At the reception, the young lady, of course, rolls her eyes and begins to be rude, when asked to call the administrator, "poking" and red tape begin. On the 5th time of the request to call the administrator, the administrator with a stun gun comes out from the next door and, pressing on it, shouts that we would leave. This is how all issues are "resolved" if the client is not satisfied with something, instead of just apologizing and offering additional time at the expense of the institution, since they most likely forgot about us.