Very good option, but with its own nuances

Written: 26 december 2018
Travel time: 22 — 25 december 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 4.0
Cleanliness: 6.0
Food: 8.0
Amenities: 9.0
Rested with friends in the hotel "Bukovel" in the period from 22 to 25 December 2018.

In general, the hotel is not bad, we took New Suite rooms, these are new houses with a very cozy interior that adds to the New Year mood. Bribes the proximity of the houses to the ski lifts. We had breakfast at the Salo restaurant, the choice is not bad, but there are some nuances, such as dried cheese and spoiled sliced ​ ​ ​ ​ meat, be careful.

By cons:

1) Cleaning in the hotel is done for show. The towels were not changed for three days, even the tea bag was not taken away from the table and the cup was not washed. Just making the bed.

2) When we were checking out from the hotel, they wanted to hang Prosecco and a pack of M&M on us. At the reception, in response to our indignation, they asked why we did not check all the positions of the bar when we checked in, which surprised us even more. However, seeing our indignation, the staff agreed not to blame us for the shortage.

3) When leaving, we were also very surprised by the situation when our company wanted to leave the bags in the storage room (since the train was at 8 pm and they still wanted to take a walk) and the girl at the reception told us that this could not be done, since they had repairs in the storage room (at the height of the season! ). In response to our polite requests to find some room or a free room, the girl spread her hands and said with sad eyes that nothing could be done. After that, in response to our already not very polite requests not to involve visitors in the problems of the hotel, the administrator appeared and, you won’t believe it, they opened a storage room for us, where there was no repair and there were many suitcases of other residents. There are no comments here.
4) Here I may already find fault a little, but in a hotel where the cost of a room reaches European prices (and significantly exceeds it on peak dates), paying 7 hryvnia for a tea bag in a room is not European at all, but a real redneck.

In general, what I want to say. Hotel "Bukovel" is a good option for recreation. Next year, I will most likely also choose it. But the hotel administration still needs to fix a lot of jambs so that the hotel can really be called a European-level hotel.
Translated automatically from Russian. View original