А все так хорошо начиналось... And it all started so well...

We were looking for housing for the new year in Polyanitsa. November 4.2010 (Thursday) called the hotel "Bereg". We were interested in the dates 30.12. 2010-03.01. 2011. Total 4 days. We were told that there are rooms, but they are rented from 12/29/2010 to 01/02/2011 (that is, the same 4 days). They asked to find out by our dates. We talked with a woman named Gayane. She said she would check with management. Called back. Gayane confirmed the dates we needed. Everything seemed to be fine and we agreed that we would decide on the number of people and make decisions on the numbers. Decided. We call the hotel "Bereg" on November 9 - we ask you to book 3 rooms and give the coordinates for prepayment. They answered us, yes please, there are rooms - book, send money. But it turned out that from December 30 you can’t come to the Bereg Hotel! Only from 29! When we asked what had changed in 2 working days, Gayane (and we talked with her again) was surprised and said that they only settled on December 29 for the new year and that we did not call and they did not agree on anything. I also asked someone aside if they had called about December 30. They probably have a lot of employees named Gayane! To the claim that this style of work will not add customers to the hotel, Gayane stated that if we cannot find a room anywhere since December 30, then these are our problems! The conversation with the hotel "Bereg" was over. As a result, we booked another hotel for the desired dates without any problems. So be careful when booking the Bereg Hotel in Polyanytsya!