Disgusting service led by not very adequate owners. Three couples came to the SPA, paid for services, no one warned when paying that the outdoor pool was not included in the price. Moreover, we managed to get to the outdoor pool, because there were no signs or closed doors. When we realized that now we could not return to the SPA, we went to the reception and wrote an application for a refund for services that were not provided to us and were not properly explained.
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Disgusting service led by not very adequate owners. Three couples came to the SPA, paid for services, no one warned when paying that the outdoor pool was not included in the price. Moreover, we managed to get to the outdoor pool, because there were no signs or closed doors. When we realized that now we could not return to the SPA, we went to the reception and wrote an application for a refund for services that were not provided to us and were not properly explained. The statement pointed out in detail the errors of the staff, which led to a misunderstanding of the services necessary for payment. As a result: after 10 days (!!!!!! ) after 10 calls from my side, we received an answer that the director did not agree with the application and did not approve the return, referring to the fact that we spent an hour in the SPA from the moment of payment. Although we were at the outdoor pool at that time, we were not present at the spa at all !! ! I am waiting for a written refusal, I will write a legal request to this institution, I have never met such rudeness and disgusting attitude towards guests. Separate greetings to the director, who for 4 thousand rubles will receive a negative NPS for a significant part of potential guests. Although what kind of NPS, they never heard of such a thing. . .
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We were lucky: we got almost summer weather and it so happened that at that time we were relaxing at the Aquamarine Hotel. We liked the fact that there is a large territory and proximity to the city, unlike other options with the South Coast. The rooms are clean and comfortable and very spacious. My wife had a birthday, fell under the birthday tariff with a discount on accommodation, they also brought a compliment to the room! It was very nice.
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We were lucky: we got almost summer weather and it so happened that at that time we were relaxing at the Aquamarine Hotel.
We liked the fact that there is a large territory and proximity to the city, unlike other options with the South Coast.
The rooms are clean and comfortable and very spacious. My wife had a birthday, fell under the birthday tariff with a discount on accommodation, they also brought a compliment to the room! It was very nice. Everyone is very smiling and happy to help, in general, the atmosphere of some kind of comfort and relaxation was felt.
Of course, in the fall, the pools and the water park were no longer working, but this did not upset us very much. We hung out at the Spa which is very nice. Nearby there is also another large Spa, but we never got to it.
There are no complaints about food either. We had breakfast in the Lavender restaurant - everything was delicious! We had lunch and dinner at other restaurants. Most of all I liked Aquafood - excellent Italian cuisine!
In general, both because of the weather and because of the excellent service, only positive impressions remained!
We will definitely return there again!
Thanks Aquamarine!
We liked the fact that there is a large territory and proximity to the city, unlike other options with the South Coast.
The rooms are clean and comfortable and very spacious. My wife had a birthday, fell under the birthday tariff with a discount on accommodation, they also brought a compliment to the room! It was very nice. Everyone is very smiling and happy to help, in general, the atmosphere of some kind of comfort and relaxation was felt.
Of course, in the fall, the pools and the water park were no longer working, but this did not upset us very much. We hung out at the Spa which is very nice. Nearby there is also another large Spa, but we never got to it.
There are no complaints about food either. We had breakfast in the Lavender restaurant - everything was delicious! We had lunch and dinner at other restaurants. Most of all I liked Aquafood - excellent Italian cuisine!
In general, both because of the weather and because of the excellent service, only positive impressions remained!
We will definitely return there again!
Thanks Aquamarine!
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Rested half a week on my vacation with my family. We were very worried that in the midst of the season it would be impossible to find a normal hotel for recreation. In this regard, Aquamarine was our salvation! This is the largest complex in Sevastopol, a very nice bronist offered us several options for rooms.
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Rested half a week on my vacation with my family. We were very worried that in the midst of the season it would be impossible to find a normal hotel for recreation. In this regard, Aquamarine was our salvation! This is the largest complex in Sevastopol, a very nice bronist offered us several options for rooms. We wanted to see the sea, so we booked a family junior suite with a sea view.
The room was very large and spacious - 43 sq. meters, especially compared to other hotels in the Crimea, where, as a rule, only a bed and a closet fit. Newly refurbished and very comfortable. Anechka had a place to run. San node did not seem to let us down either.
One of our favorite activities was walking around the grounds! The people really worked hard! Arbors with roses bloomed around, which later gave way to lavender, there is a pond with fish, a very beautiful summer cinema. Wandering there after a movie or the sea was a pleasure!
Speaking of the sea. In this regard, the beach is in a deplorable state, we did not like it. Maybe we got into such weather when there were storms and a lot of algae washed ashore. But because of them, it was impossible to enter the sea. My wife is generally afraid of algae. Plus they had a very bad smell. I advise the administration to work on the beach.
In terms of entertainment, we always had something to do! Anka ran around the pool with animators, and her wife began to visit the spa often, which had a lot of procedures. We really liked the breakfasts in Lavender, a lot of things, you just need to train the staff, otherwise he sometimes doesn’t know where everything is.
In the evenings we went to the cinema, especially enjoyed listening to live music at sunset on the weekends. In general, we liked everything. The hotel is really family friendly, a lot of entertainment for the whole family. For young people, there is less fun here - except perhaps the Aqua Dance club.
I didn’t like the location itself a bit, it’s quite far from the city and any shops. But to be honest, I didn't even want to go out. Everything was on the territory of the hotel and this felt the level of a five-star hotel.
I think we will come here again, for Sevastopol this is just a level. I wish this hotel to grow and develop, it has great potential!
The room was very large and spacious - 43 sq. meters, especially compared to other hotels in the Crimea, where, as a rule, only a bed and a closet fit. Newly refurbished and very comfortable. Anechka had a place to run. San node did not seem to let us down either.
One of our favorite activities was walking around the grounds! The people really worked hard! Arbors with roses bloomed around, which later gave way to lavender, there is a pond with fish, a very beautiful summer cinema. Wandering there after a movie or the sea was a pleasure!
Speaking of the sea. In this regard, the beach is in a deplorable state, we did not like it. Maybe we got into such weather when there were storms and a lot of algae washed ashore. But because of them, it was impossible to enter the sea. My wife is generally afraid of algae. Plus they had a very bad smell. I advise the administration to work on the beach.
In terms of entertainment, we always had something to do! Anka ran around the pool with animators, and her wife began to visit the spa often, which had a lot of procedures. We really liked the breakfasts in Lavender, a lot of things, you just need to train the staff, otherwise he sometimes doesn’t know where everything is.
In the evenings we went to the cinema, especially enjoyed listening to live music at sunset on the weekends. In general, we liked everything. The hotel is really family friendly, a lot of entertainment for the whole family. For young people, there is less fun here - except perhaps the Aqua Dance club.
I didn’t like the location itself a bit, it’s quite far from the city and any shops. But to be honest, I didn't even want to go out. Everything was on the territory of the hotel and this felt the level of a five-star hotel.
I think we will come here again, for Sevastopol this is just a level. I wish this hotel to grow and develop, it has great potential!
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The guys are great fellows, they organized such a hotel that I want to return again and again. We have been resting for 3 years now. We know that it is here that we have everything we need for a full-fledged family vacation, and therefore we are not even looking for other options. This time we got to stay on the day of the Navy.
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The guys are great fellows, they organized such a hotel that I want to return again and again.
We have been resting for 3 years now. We know that it is here that we have everything we need for a full-fledged family vacation, and therefore we are not even looking for other options.
This time we got to stay on the day of the Navy. Booked in advance, so we were very lucky! After all, then it was simply impossible to get to these dates!
The hotel is packed, but you know, on the territory it is not felt. It is always clean and very pleasant to walk here: there are many gazebos, beautiful gardens, fish ponds and a large summer cinema. Sitting there in the evenings is just a fairy tale.
As for other entertainment, we usually came in the off-season and many facilities did not work, which was a big minus!
Now everything is completely different! Water park, pools, night club, beautiful beach, daily activities - we never had time to get bored! There was always something to do, and I didn’t even want to leave the territory. If in the off-season I was embarrassed by the location, then in the summer there was no need to go to the city!
As for the rooms, they are quite comfortable. I would recommend updating them a bit as they look old fashioned in my opinion. On the other hand, they are constantly cleaned and very spacious. And how many times we were not, each time we were settled in rooms with a different interior. This is very cool, because the rooms are not boring and you can feel the variety!
There are no problems with food here either. I would advise taking a full board, as the Lavender restaurant cooks quite tasty. Only every time we are unlucky with the staff, the waiters do not seem to know what to do.
What did we do in the off season? We hung out at the spa which is very good. There are many procedures and even medical services. So while you rest, you can improve your health.
In general, it is possible to describe for a very long time, but my general impressions are quite understandable: in Sevastopol or even in the Crimea, hotels like Aquamarine are a rarity! Thanks to all the people who work there for a great holiday!
We have been resting for 3 years now. We know that it is here that we have everything we need for a full-fledged family vacation, and therefore we are not even looking for other options.
This time we got to stay on the day of the Navy. Booked in advance, so we were very lucky! After all, then it was simply impossible to get to these dates!
The hotel is packed, but you know, on the territory it is not felt. It is always clean and very pleasant to walk here: there are many gazebos, beautiful gardens, fish ponds and a large summer cinema. Sitting there in the evenings is just a fairy tale.
As for other entertainment, we usually came in the off-season and many facilities did not work, which was a big minus!
Now everything is completely different! Water park, pools, night club, beautiful beach, daily activities - we never had time to get bored! There was always something to do, and I didn’t even want to leave the territory. If in the off-season I was embarrassed by the location, then in the summer there was no need to go to the city!
As for the rooms, they are quite comfortable. I would recommend updating them a bit as they look old fashioned in my opinion. On the other hand, they are constantly cleaned and very spacious. And how many times we were not, each time we were settled in rooms with a different interior. This is very cool, because the rooms are not boring and you can feel the variety!
There are no problems with food here either. I would advise taking a full board, as the Lavender restaurant cooks quite tasty. Only every time we are unlucky with the staff, the waiters do not seem to know what to do.
What did we do in the off season? We hung out at the spa which is very good. There are many procedures and even medical services. So while you rest, you can improve your health.
In general, it is possible to describe for a very long time, but my general impressions are quite understandable: in Sevastopol or even in the Crimea, hotels like Aquamarine are a rarity! Thanks to all the people who work there for a great holiday!
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Hotel Aquamarine was advised by our friend couple, they praised the rest here! We very willingly trusted their recommendations and booked a room for a week. It should be noted that the reservation department works efficiently, very quickly and offers really great deals, and does not aim to cheat and cheat the client! We were advised the "Hot June" promotion with a good 35 percent discount on accommodation, and we put a big plus for the opportunity to relax here at affordable prices.
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Hotel Aquamarine was advised by our friend couple, they praised the rest here! We very willingly trusted their recommendations and booked a room for a week.
It should be noted that the reservation department works efficiently, very quickly and offers really great deals, and does not aim to cheat and cheat the client!
We were advised the "Hot June" promotion with a good 35 percent discount on accommodation, and we put a big plus for the opportunity to relax here at affordable prices.
Another big plus I would like to put on the Aquamarine beach - there is a pebble area and sand, that is, for every taste and color. Gazebos and deckchairs are arranged randomly, a little strange, but still pretty!
There is a service on the beach, we ordered non-alcoholic drinks (no alcohol! Take it with you)))
On the second day, we decided to try the vaunted Zurbagan water park, which did not impress us at all. Noisy, few slides and a lot of water everywhere . . because there are a lot of people. I would advise the water park to limit the entrance for local residents, because I think because they get a good discount, they always hang out here and interfere with us, hotel guests! no offense! )))
Restaurants are excellent, tasty and inexpensive, you can find dishes to meet your budget!
Most of all I liked "AQUAFOOD", made in the form of a colosseum, a beautiful summer veranda, a fountain (which lights up beautifully in the evening and music plays).
The minibar in the room was empty, very disappointing. Are we the only ones?
There are pros and cons, but overall the hotel deserves 5 stars! We are grateful that he was recommended to us, so the rest was amazing !!!!!!!!!!!!!! !
It should be noted that the reservation department works efficiently, very quickly and offers really great deals, and does not aim to cheat and cheat the client!
We were advised the "Hot June" promotion with a good 35 percent discount on accommodation, and we put a big plus for the opportunity to relax here at affordable prices.
Another big plus I would like to put on the Aquamarine beach - there is a pebble area and sand, that is, for every taste and color. Gazebos and deckchairs are arranged randomly, a little strange, but still pretty!
There is a service on the beach, we ordered non-alcoholic drinks (no alcohol! Take it with you)))
On the second day, we decided to try the vaunted Zurbagan water park, which did not impress us at all. Noisy, few slides and a lot of water everywhere . . because there are a lot of people. I would advise the water park to limit the entrance for local residents, because I think because they get a good discount, they always hang out here and interfere with us, hotel guests! no offense! )))
Restaurants are excellent, tasty and inexpensive, you can find dishes to meet your budget!
Most of all I liked "AQUAFOOD", made in the form of a colosseum, a beautiful summer veranda, a fountain (which lights up beautifully in the evening and music plays).
The minibar in the room was empty, very disappointing. Are we the only ones?
There are pros and cons, but overall the hotel deserves 5 stars! We are grateful that he was recommended to us, so the rest was amazing !!!!!!!!!!!!!! !
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I found the Aquamarine Hotel through the booking site, I really liked the photo and description. Summer fun is exactly what I needed! Pros: cleanliness, beautiful interior, friendly staff On the minuses: confusing territory, you can’t do without a map In general, our family is satisfied and recommends Aquamarine Hotel with a clear conscience!.
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I found the Aquamarine Hotel through the booking site, I really liked the photo and description. Summer fun is exactly what I needed!
Pros: cleanliness, beautiful interior, friendly staff
On the minuses: confusing territory, you can’t do without a map
In general, our family is satisfied and recommends Aquamarine Hotel with a clear conscience!
Pros: cleanliness, beautiful interior, friendly staff
On the minuses: confusing territory, you can’t do without a map
In general, our family is satisfied and recommends Aquamarine Hotel with a clear conscience!
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I was pleasantly surprised by the level of service and atmosphere in the hotel. It's really 5 stars! I chose the hotel for a business trip, because here you can use the meeting room, plus there are many restaurants on the territory, convenient for meetings. There are no complaints about the room, comfortable large bed, clean.
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I was pleasantly surprised by the level of service and atmosphere in the hotel. It's really 5 stars! I chose the hotel for a business trip, because here you can use the meeting room, plus there are many restaurants on the territory, convenient for meetings. There are no complaints about the room, comfortable large bed, clean. I will definitely come back here again!
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In hot pursuit, I want to leave a review about the hotel. Came with my husband for a holiday weekend and to celebrate his birthday. The hotel area is just huge! It has everything your heart desires: a spa, restaurants, a nightclub, a water park and a dolphinarium open in summer. The room is just huge! When booking, we specified that we wanted a sea view.
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In hot pursuit, I want to leave a review about the hotel. Came with my husband for a holiday weekend and to celebrate his birthday. The hotel area is just huge! It has everything your heart desires: a spa, restaurants, a nightclub, a water park and a dolphinarium open in summer. The room is just huge! When booking, we specified that we wanted a sea view. Accommodation includes breakfast and access to the spa at the hotel. A new spa and fitness center was built next to the hotel - Aquadelux, where we went to relax. Entrance is paid separately, but there are discounts for hotel guests. They decided to celebrate their birthday at the Madera restaurant, where there is a 20% discount for birthdays. I was very pleased with the service, the waiters were attentive, they were interested in everything being in order. The hotel fully corresponds to its status! We'll be back here again in the summer.
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• traveled 6 years ago
Having received a long-awaited vacation, I decided to head closer to the sea, since my husband did not receive such privileges, I took my son and we rushed to the hero city of Sevastopol, among friends who had already been in this city, they advised the Aquamarine Hotel. Having booked in advance on the site, we went there, at the reception I met a nice girl, the standard registration mechanism, and now we are already on the 9th floor in our room! The room is spacious, the window overlooks the sea, as well as the hotel grounds.
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Having received a long-awaited vacation, I decided to head closer to the sea, since my husband did not receive such privileges, I took my son and we rushed to the hero city of Sevastopol, among friends who had already been in this city, they advised the Aquamarine Hotel. Having booked in advance on the site, we went there, at the reception I met a nice girl, the standard registration mechanism, and now we are already on the 9th floor in our room! The room is spacious, the window overlooks the sea, as well as the hotel grounds. In terms of nutrition, we had breakfast at the Lavender restaurant - a standard delicious breakfast at the hotel. Most of all I was impressed by the restaurant "Abordage" I recommend everyone to try seafood there! The morning began with a walk through the picturesque area of the hotel and to the sea, this hotel has its own beach! What impressed me most was the indescribable atmosphere and good service! Will we return again? -YES! And definitely in the summer! I really want to take my child to the Aquapark and sunbathe on the beach
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My mother and I went to Sevastopol in November and decided to stay at Aquamarine! We had a great time, visited the bath and pool complex (an excellent Turkish hammam, by the way), went to a party in the restaurant of the Abordage Hotel (by the way, we had a great time). I was very impressed with the variety of breakfast items.
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My mother and I went to Sevastopol in November and decided to stay at Aquamarine! We had a great time, visited the bath and pool complex (an excellent Turkish hammam, by the way), went to a party in the restaurant of the Abordage Hotel (by the way, we had a great time). I was very impressed with the variety of breakfast items. We would like to note the size of the rooms - it is quite large - this is a big plus. Booked a superior standard room with a view of the city, the room is clean, bright, with panoramic windows. But, it is better to take a room with a sea view. It will be a stone's throw from him : ) from the shortcomings: there was no doorman at check-in : ( Ekaterina from the reception escorted us to the room. In general, the hotel has very pleasant and smiling staff, they really set the tone for the rest : ) The main thing is that Mommy is happy and full of strength : ) Everyone recommend!
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