Странное отношение к клиентам Weird attitude towards customers

Extremely dismissive attitude of the owner of the Villa Michael (his name is Michael) to customers. Moreover, I can not understand his motivation, is it really just greed? In general, it was like this. We, two families, made an order for two rooms in October 2015. One day before arrival, Mikhail informs by phone that the rooms will be free no earlier than 17:00 and he cannot do anything (as it turned out later that Mikhail simply took an additional payment from customers for extending the number)! ! We decided no question, just provide us with at least one room for everyone so that we can change clothes, take a shower, etc. (more than 9 hours on the road by car). They received a categorical refusal, and with no reason, although it was already out of season and more than half of the rooms were empty. As a result, the first room was released at 18:00, and the second after 20:00. There was no moral or other compensation, at least an apology! ! But that is not all!! ! Our friends left the day before us on the train and they asked to leave the room not at 12 o'clock, but at 14 o'clock. To which they received an answer that, please, but pay for the extension in the amount of the cost of half a day ! ! And the fact that before that two families spent more than 4 hours on the ground floor did not bother Mikhail. He just said he couldn't do anything! Strange guy, we probably would have come to him again, but after this…! ! The only pity is that all negotiations with this type were conducted by phone, and not in person. Think for yourself now, fellow vacationers))