Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
7.0
Cleanliness:
8.0
Food:
8.0
Amenities:
7.0
I rarely write reviews, but this is a special case for me: for several years in a row, Rubicon, with its service, convinced me to go on vacation to the South Coast, beloved by me and my family (although much more expensive), and not abroad, where for Van Dolar surprisingly excellent service in almost everything.
But this year, while living in the Morskoy building, I was convinced that the staff and management of the Civil Code were covered by the disease of the entire Crimea: "cut cabbage" or deceive your neighbor, because the holiday season is short, and you want more money.
Specific claims: when renting a room of the "Suite" category (according to the administration), after reading the description of this on the Rubicon website, I found that, according to its characteristics, it falls exclusively into the "junior suite" category, namely: declared two rooms, each 25 sq. . m. , no, but there is a "one-room family room with a balcony, room size 30 sq. m. " (description of the junior suite from the site). Accordingly, the price of a room should not be 1300 UAH, but 1000 UAH. per day (Rubicon tariffs). But the administration of the Civil Code (Natasha, hello) decided to call this room "suite", without even bothering to change its description on its website (it's like in a familiar situation on the South Coast: "Parking - 50 UAH. " or "Sunbed - 40", "Why ? ”, “But because... if you don’t like it, don’t pay. ” And we pay because the car needs to be installed, and a scandal and justified claims can lead to nails, scratches, etc. ). A certain Vladimir Valentinovich, who was introduced to me as a director, generally said that I was the first to pay attention to this and make claims (iron logic, don’t complain - it means I’m right), and an appendix with an area of u200bu200babout 10 square meters, fenced off from the main rooms with a curtain - this is the same "second room of 25 frames". And my explanations that I don’t care how many squares there are and the living conditions in this room suit me, but it’s the stupid deception on their part that doesn’t suit me when they wanted to have a “suite” in the room fund and unreasonably heat up an extra 300 UAH. per day. And I only asked to recalculate the cost of the room as a "junior suite" according to the official information on the descriptions of the rooms and rates given by the "Rubicon" itself. The amount was ridiculous for a high-level hotel (as they present themselves), but the answer was the same - for them it is "suite" and there will be no recalculation.
I am writing all this not because of money, but because of such "unfortunate businessmen" in combination with parking attendants, beach workers, cashiers at Ai-Petri Teeth, etc. , as well as the attitude to clients (vacationers) as prey, the desire to go to the Crimea and overpay for the love of these places disappears. I agree to pay, but only for the services provided on honest grounds, and not according to the principle: "I took a step - I paid. " Perhaps with my post I will save someone money (if there is a desire to quarrel) or the administration will finally give truthful information on the site according to the descriptions of the rooms. There are a number of negative points in the "Rubicon" (from personal experience and based on the initiative stories of other vacationers), which incline me to look for new vacation spots on the South Coast or to the bourgeois service.
Conclusion: if you are lucky and you do not show the symptoms of the disease of the Rubicon administration described above or out of habit - rest there, otherwise - look for other hotels where the service is at the same level and prices are similar or lower (as it turned out - they are, but will not advertise). Have a nice and carefree holiday.
But this year, while living in the Morskoy building, I was convinced that the staff and management of the Civil Code were covered by the disease of the entire Crimea: "cut cabbage" or deceive your neighbor, because the holiday season is short, and you want more money.
Specific claims: when renting a room of the "Suite" category (according to the administration), after reading the description of this on the Rubicon website, I found that, according to its characteristics, it falls exclusively into the "junior suite" category, namely: declared two rooms, each 25 sq. . m. , no, but there is a "one-room family room with a balcony, room size 30 sq. m. " (description of the junior suite from the site). Accordingly, the price of a room should not be 1300 UAH, but 1000 UAH. per day (Rubicon tariffs). But the administration of the Civil Code (Natasha, hello) decided to call this room "suite", without even bothering to change its description on its website (it's like in a familiar situation on the South Coast: "Parking - 50 UAH. " or "Sunbed - 40", "Why ? ”, “But because... if you don’t like it, don’t pay. ” And we pay because the car needs to be installed, and a scandal and justified claims can lead to nails, scratches, etc. ). A certain Vladimir Valentinovich, who was introduced to me as a director, generally said that I was the first to pay attention to this and make claims (iron logic, don’t complain - it means I’m right), and an appendix with an area of u200bu200babout 10 square meters, fenced off from the main rooms with a curtain - this is the same "second room of 25 frames". And my explanations that I don’t care how many squares there are and the living conditions in this room suit me, but it’s the stupid deception on their part that doesn’t suit me when they wanted to have a “suite” in the room fund and unreasonably heat up an extra 300 UAH. per day. And I only asked to recalculate the cost of the room as a "junior suite" according to the official information on the descriptions of the rooms and rates given by the "Rubicon" itself. The amount was ridiculous for a high-level hotel (as they present themselves), but the answer was the same - for them it is "suite" and there will be no recalculation.
I am writing all this not because of money, but because of such "unfortunate businessmen" in combination with parking attendants, beach workers, cashiers at Ai-Petri Teeth, etc. , as well as the attitude to clients (vacationers) as prey, the desire to go to the Crimea and overpay for the love of these places disappears. I agree to pay, but only for the services provided on honest grounds, and not according to the principle: "I took a step - I paid. " Perhaps with my post I will save someone money (if there is a desire to quarrel) or the administration will finally give truthful information on the site according to the descriptions of the rooms. There are a number of negative points in the "Rubicon" (from personal experience and based on the initiative stories of other vacationers), which incline me to look for new vacation spots on the South Coast or to the bourgeois service.
Conclusion: if you are lucky and you do not show the symptoms of the disease of the Rubicon administration described above or out of habit - rest there, otherwise - look for other hotels where the service is at the same level and prices are similar or lower (as it turned out - they are, but will not advertise). Have a nice and carefree holiday.
Translated automatically from Russian. View original
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