Воровство в артеке Theft in artek

My daughter is 11 years old, she didn’t even have time to get into the detachment, and the luggage went straight from the shipment, in its entirety, you need to understand that when they handed them over to the storage room, they simply don’t give any tickets, tokens or anything else confirming the check-in of luggage , i. e. Rent on parole. When she came to receive, her luggage was simply not there. At the same time, the tour operator is immediately in the bushes, read the contract, where these experienced smart people wrote in black and white that they are not responsible for money, things, etc. Camp, incl. For the sake of appearance, the directors said that they would look for it, but they didn’t even bother to tell anyone, from neighboring camps to the directors or the police, and the director of the marine himself learned from my wife when she found her phone number on the site, because the phone. This tour operator was left-fax machine. In short, an 11-year-old girl from St. Petersburg turned out to be extreme because, according to the representative, she did not look after her things (when they were in the storage room). And this is a lie that everyone has said - but there may be - someone mistakenly took the wrong suitcase - this is not so because outwardly the luggage stood out and differed from others not by its high cost, but by its color - a bright red bag on wheels, I don’t have them anywhere else I saw, and in the storage room there was nothing like it anymore, according to the daughter and the tour operator. How to transfer more things to her there, clothes, personal items, hygiene items, shoes, medicine, etc. We don’t know yet because - dchl - it’s five days plus customs clearance, plane tickets, until the 12th, well, etc. Yes, and you still need to buy it, because the first suitcase had everything in full from the availability and no more, all the same, she left for 22 days (that's 20 pairs of socks, and so on) A boy from the same group in the camp within 2 hours after arrival they took away the backpack, money, phone, iPad, and he is also not very happy about this. And honestly now I don’t understand at all why we sent her there with such an attitude, we didn’t get a rest, but how the agency behaves you need to see and hear, and nothing can be done with them according to the law. Consider this a warning to all who have not yet abandoned the hope of making their children happy and giving them rest and gain strength - it seems that Artek is not the right place. Goodbye.