Good time of the day. I wanted to share my opinion about the HELENA guest house. (At the address: Feodosia, street Zemskaya 8. ) We checked into the Helena Hotel, upon check-in they said that the key should be handed over to the reception when we leave. Settled on the 3rd floor in room 304, I liked the room.
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Good time of the day. I wanted to share my opinion about the HELENA guest house. (At the address: Feodosia, street Zemskaya 8. )
We checked into the Helena Hotel, upon check-in they said that the key should be handed over to the reception when we leave. Settled on the 3rd floor in room 304, I liked the room. The first day everything was great, on the 2nd day we went on an excursion for the whole day, we didn’t hang a sign that cleaning was required in the room, we left early, handed over the key, the girl at the reception knew that we were going for the whole day, but she didn’t say anything and didn’t warned about the cleaning in the room that it is carried out daily. When we arrived at the room, the garbage was removed from the bucket in the bathroom, the rug was removed and the towel was changed. In the room, everything was scattered as it was, and dirty coffee mugs remained, including. We began to get ready to walk, took a bag that had been lying all day in the room and 4000 rubles were not there. Which I left on the way back to Novorossiysk. We went to the reception and asked who came to our room and why we were not warned about the daily cleaning of the rooms. They started to be rude to us, they said - “you must have spent a lot today”, as if we want to return the money in this way! They started talking, we never had a theft in a hotel and all that, they say, but how do you prove that the money was in the room... we asked to call the maid, they said that she would only be in the morning. We waited for the morning and went down to talk to her and the director, the director had already left at 9:00, they said that he should wait for you? The maid came - could not remember when she was cleaning our room, we asked her name and surname - she said I won’t tell you anything. We went to the police, told the officer the whole story, and went to Helena. The maid did not have a passport, and they could not find a document on employment either. The police officer talked to the maid, but of course she said she didn't take anything. We went back to the police and filled out a theft report, then we went back to the hotel with the investigators and they took fingerprints from the door and from the windowsill where the bag was.
Unfortunately, our third day in Feodosia ended not with swimming in the sea, but with a showdown at the Helena Hotel.
And with a spoiled mood, and without money. we left home.
P. S. the service is of course at the highest level, they have never seen such a negligent attitude of the hotel staff towards the residents, they did not even try to figure out the situation, the rules of the hotel, which, as it turned out, were under the TV, did not bother to show me, and after the incident they answered ^ well, they there is^! There were only negative emotions about the stay, and this is putting it mildly, if I had written a review immediately after the incident, there would have been a lot of obscene language. So, we do not advise anyone to live in this hotel, spoil your whole vacation!
We checked into the Helena Hotel, upon check-in they said that the key should be handed over to the reception when we leave. Settled on the 3rd floor in room 304, I liked the room. The first day everything was great, on the 2nd day we went on an excursion for the whole day, we didn’t hang a sign that cleaning was required in the room, we left early, handed over the key, the girl at the reception knew that we were going for the whole day, but she didn’t say anything and didn’t warned about the cleaning in the room that it is carried out daily. When we arrived at the room, the garbage was removed from the bucket in the bathroom, the rug was removed and the towel was changed. In the room, everything was scattered as it was, and dirty coffee mugs remained, including. We began to get ready to walk, took a bag that had been lying all day in the room and 4000 rubles were not there. Which I left on the way back to Novorossiysk. We went to the reception and asked who came to our room and why we were not warned about the daily cleaning of the rooms. They started to be rude to us, they said - “you must have spent a lot today”, as if we want to return the money in this way! They started talking, we never had a theft in a hotel and all that, they say, but how do you prove that the money was in the room... we asked to call the maid, they said that she would only be in the morning. We waited for the morning and went down to talk to her and the director, the director had already left at 9:00, they said that he should wait for you? The maid came - could not remember when she was cleaning our room, we asked her name and surname - she said I won’t tell you anything. We went to the police, told the officer the whole story, and went to Helena. The maid did not have a passport, and they could not find a document on employment either. The police officer talked to the maid, but of course she said she didn't take anything. We went back to the police and filled out a theft report, then we went back to the hotel with the investigators and they took fingerprints from the door and from the windowsill where the bag was.
Unfortunately, our third day in Feodosia ended not with swimming in the sea, but with a showdown at the Helena Hotel.
And with a spoiled mood, and without money. we left home.
P. S. the service is of course at the highest level, they have never seen such a negligent attitude of the hotel staff towards the residents, they did not even try to figure out the situation, the rules of the hotel, which, as it turned out, were under the TV, did not bother to show me, and after the incident they answered ^ well, they there is^! There were only negative emotions about the stay, and this is putting it mildly, if I had written a review immediately after the incident, there would have been a lot of obscene language. So, we do not advise anyone to live in this hotel, spoil your whole vacation!
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I strongly do not recommend this hotel! At the reception you are met by the evil dog Cerberus, in the guise of a female administrator)) The lack of correctness, politeness is completely. When Putin said that Crimea is ours, this evil aunt didn’t hear it)) She said that Crimea is Crimea! ))) When asked if the air conditioner works, she said I don’t know, it worked before you)) as a result, she simply began to frankly snap and send us to hell (well, at least without mats).
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I strongly do not recommend this hotel! At the reception you are met by the evil dog Cerberus, in the guise of a female administrator)) The lack of correctness, politeness is completely. When Putin said that Crimea is ours, this evil aunt didn’t hear it)) She said that Crimea is Crimea! ))) When asked if the air conditioner works, she said I don’t know, it worked before you)) as a result, she simply began to frankly snap and send us to hell (well, at least without mats).
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when leaving, they made me pay 85 hryvnia for a non-existent towel, and all the rest were torn and patched many times, on the market this costs a maximum of 45 hryvnia (new! ), They were rude, the administrator Zaitsev
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when leaving, they made me pay 85 hryvnia for a non-existent towel, and all the rest were torn and patched many times, on the market this costs a maximum of 45 hryvnia (new! ), They were rude, the administrator Zaitsev
Review from — vOtpusk.ru
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We rested with our family at the Helena Hotel for the second time, in a suite. I liked everything very much: the attitude of the staff, the service, and the room itself. The price is acceptable. we were with two children and there was even a place for them to play hide and seek. Air conditioning, refrigerator, electric kettle - everything works; hot water is constant.
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We rested with our family at the Helena Hotel for the second time, in a suite. I liked everything very much: the attitude of the staff, the service, and the room itself. The price is acceptable. we were with two children and there was even a place for them to play hide and seek. Air conditioning, refrigerator, electric kettle - everything works; hot water is constant. In general, you can write a lot. Thank you for a wonderful stay! Sukhovey family.
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Фотографии двухместного номера отеля Хелена. Двухместный номер на первом этаже.
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Фотографии двухместного номера отеля Хелена. Двухместный номер на первом этаже.
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This year we again stopped in Helena. She made a reservation from St. Petersburg, before leaving she confirmed once again that we would come. They didn't pay for the reservation. 1.5 room was occupied, I had to stay in a one-room. The room cost 220gr. Everything is very good! One minus - in our room (No. 1) some kind of shelf in the refrigerator periodically rattled, this prevented falling asleep for the first few days.
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This year we again stopped in Helena. She made a reservation from St. Petersburg, before leaving she confirmed once again that we would come. They didn't pay for the reservation. 1.5 room was occupied, I had to stay in a one-room. The room cost 220gr. Everything is very good! One minus - in our room (No. 1) some kind of shelf in the refrigerator periodically rattled, this prevented falling asleep for the first few days. But it didn't bother. 1.5 room this year cost 270 gr. All descriptions and photos are on their website.
Zemskaya Street, on which the hotel is located, has remained a beautiful, pedestrian and quiet street!
I'll add pictures later
Zemskaya Street, on which the hotel is located, has remained a beautiful, pedestrian and quiet street!
I'll add pictures later
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Everything started great: a decent room, polite staff, etc. However, I recommend that when moving in, carefully check all inventory. I missed a crack on the toilet seat, and when I left, they categorically stated that the thing was broken by us and billed twice as much as this rubbish costs in the store.
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Everything started great: a decent room, polite staff, etc. However, I recommend that when moving in, carefully check all inventory. I missed a crack on the toilet seat, and when I left, they categorically stated that the thing was broken by us and billed twice as much as this rubbish costs in the store. Moreover, all politeness was blown away by the wind. Heard a lot of boorish remarks in his address. In short, wiring out of the blue. If you're staying, keep this caveat in mind. . .
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really liked it. We have stayed at this hotel for 2 years in a row. rooms are luxurious. prices are cheap. The hotel staff treats all guests with respect. the weather has been good all year. come all to helena, you won't regret it
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really liked it. We have stayed at this hotel for 2 years in a row. rooms are luxurious. prices are cheap. The hotel staff treats all guests with respect. the weather has been good all year. come all to helena, you won't regret it
Review from — vOtpusk.ru
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We rented a deluxe room. We really enjoyed! Cleaning was every day. Towels were also changed frequently. Quiet, good furniture. Very spacious room. A fairly large entrance hall, living room and, as it were, a double bed in the second room. Wonderful wide window sills on which it was great to sit and watch the city.
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We rented a deluxe room. We really enjoyed! Cleaning was every day. Towels were also changed frequently. Quiet, good furniture. Very spacious room. A fairly large entrance hall, living room and, as it were, a double bed in the second room. Wonderful wide window sills on which it was great to sit and watch the city. Wonderful location - 2 minutes to the Aivazovsky Museum, and there is already the center and all the fun. But at the same time on the street (pedestrian) is very quiet. And beautiful! If this year we go to Feodosia, then only to Helena!
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