The hotel is good, but there are nuances

Written: 16 june 2021
Travel time: 11 — 18 june 2021
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 2.0
Cleanliness: 2.0
Food: 10.0
Amenities: 3.0
After the closure of Turkey, they decided to take a family vacation in the Crimea, the travel agency recommended the Brigantina Hotel as one of the best. We paid more than 100 tr for a week of rest, flew in, we were placed at the hotel even 2 hours earlier than expected. Two-room comfort room, building number 3. Near the pool. You have to go to eat in another building, the food is very tasty, satisfying, it's true. But we live here for 5 days and 4 of them there is no water, right from 9 am to 5 pm, if you want to go to the toilet, run to draw water from the pool, but there’s no other way, admin Lev, very eloquent, but he won’t do anything, on the question is where is the water, the answer is, it's not us, it's someone.
But since you know that there will be no water, why then do you not provide people with technical water, even in buckets, even in bottles, but this is not about Brigantine, it rained and thundered at night, there is no water again for half a day, no light, no wai -fay, and for all questions, Leo again relies on the heavenly office. And we went to the neighboring cafe "Own taste", and there is water, electricity and the Internet, it turns out that people have both generators and solar panels in case of a power outage. But a hotel where people constantly live does not need this, it's a waste!!!
In the first building where Lev is sitting, everything was turned on like that, and I had to go and make a fuss, after that, lo and behold! And they gave us light and water in the 3rd building, but the Internet is in the first building, but in the third it’s not there, for two days already! And in the third building there are expensive two-room suites, but the hotel doesn't care, the money has already been paid! Leo is great at talking with his tongue, this is the best thing he can do, when I asked where to see the manager or owner, he honestly stated that when there are problems, you will never find HER (the owner of the hotel).

In general, we are waiting for when to fly home, but in this hotel Brigantine (which seems to be going to the bottom), I do not advise anyone, disgustingly indifferent attitude towards guests from the administration !! ! And the sea is cool, thanks to the kitchen for the delicious food
Translated automatically from Russian. View original