Hotel service and food is disgusting.

Written: 26 july 2021
Travel time: 16 june — 23 july 2021
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 7.0
Rested at the hotel from mid-July this year for one week. The only thing I liked about the hotel was the spacious room. We lived on the first floor, we didn’t have a balcony to dry things, there was nowhere. On my question to the administrator about providing us with a clothes dryer, they refused me saying that all the dryers were busy. I had to dry things on the chairs near the room. We arrived at the hotel at 5:30 and check in at 12:00. The administrator was not there, we called him, but no one came out to us. The maid at check-in immediately told us that the room would be cleaned only if we asked her, she herself would not go to the rooms.
Dining and dining at the hotel is a different story. I've never seen anything like this. We took breakfast, lunch and dinner. There is no choice at all, what was given is what you eat. We didn’t take money for food, but sometimes we had to eat in another canteen. There is also homemade food, but there is a choice for every taste. The hotel gave mostly milk or meat porridge. There were no fruits or vegetables. For tea for the whole week they gave only waffles twice, and nothing at all - naked tea. Salad was given very little, it was not particularly visible on the plate. Potatoes were given once, mostly porridge. I am not against homemade food, but a person should always have a choice of at least three dishes; everyone has different tastes. I had to buy fruits and various goodies for tea in stores and in the market. And that didn't surprise anyone here.
The service in the dining room is disgusting, the staff is not enough. One guy worked in the dining room who had to take out the food and clean the dirty dishes and wipe the tables and cook something else. There are no complaints about him, he just physically did not have time to do it all. Tables of spoons of cups were not enough for everyone; we had to wait for someone to make room. In the self-service canteen, people themselves brought food to the table and cleaned the dirty dishes themselves. In the corners of the dining room, a web of unsanitary conditions is complete. Since there were not enough dishes for everyone, they quickly washed them and brought them wet. Food was put into the same. People often complained that they paid a lot of money for everything and such a service. There is no administrator constantly on site, you have to call in order to somehow resolve your issue. I do not recommend this hotel, the attitude towards people is disgusting.
Translated automatically from Russian. View original