Отличное место для детского отдыха Great place for kids recreation

Liked: 1. excellent cuisine! for 10 days, not a single repetition and there are no "simple" dishes. There is a separate children's menu, but a 2.5-year-old child successfully and heartily ate from the adult menu. 2. territory (except for the staff building). 3. equipment of the rooms (plumbing is expensive, high-quality, working. The furniture is new, high-quality working). 3. politeness of the staff (please do not confuse it with sympathy and diligence). organization of children's leisure (today - this is the best children's holiday in Alushta, in my opinion). 4. beach. clean, plenty of sunbeds, children's pool, just fine! did not like: 1. Reception Definitely! yes, the young ladies are beautiful, polite, emotional, but! - any question literally baffles them! there is only one reaction to any question - with a preoccupied look, bury yourself in the computer and look for something until the client leaves. any question needs to be duplicated 2-3 times and checked the same amount (for example, a late check-out ordered 10 days in advance simply put the staff into a stupor and was solved on the day of departure by maids, an order for a dry ration for 2 days was carried out during loading in a taxi and thrown on the go ). the request to bring a microwave to the room, which appeared at the time of booking in the first position (the baby was made porridge on their own) caused a lively participation and 2 dozen assurances of execution in the shortest possible time, but on the third day we adapted to do without it. 2. beauty salon. all services are performed between appointments and against the backdrop of reception staff. 3. body lighting. in order to rationally use electricity, motion sensors are installed in the corridors of the building. but they are either incorrectly set or not sensitive enough, but the road from the elevator to the room had to be overcome in complete darkness. the sensor turned on when the door was slammed (maybe it is acoustic? ).
Otherwise, these were inconveniences that were rarely noticed against the background of amenities. For example, booking a room. Booked one room, arrived - it has not yet been released. At the reception, they gave out a brilliant offer: leave a passport as a deposit, take a towel and go to the beach (time is 13.30, the sun is scorching, the family is after the train, without breakfast, things are not sorted, the baby needs to sleep from 13 to 15) indeed, in such a situation, only the beach and will save. Our number was never issued (although a specific number was booked for 1.5 months), but, thank God, they offered 2 alternatives to choose from, they chose. Next, bracelets. In fact, they serve only as a pass to the beach. In other cases, a book is required, even a key with a number tag is not suitable (meaning the entrance to the dining room). If there is a swing at steepness and civilization, then it would be more convenient to distribute bracelets with chips, and install readers at the entrances. And a pass and payment for extra. services to carry out such bracelets. And then, formally, you can take coffee in a bar on credit for a room, but in reality it's not real. And we disagreed a little about the categories of rooms: by my standards, the rooms are small (pass sideways between the unfolded bed and the wall) and they don’t pull on a “suite”, but compactness is compensated by cleanliness and quality. Yes, and there is a problem with the gym: in fact, it is not on the territory. You need to go to another sanatorium and for a fee.
Summary: in general, very worthy. kids are just great! everything is comfortable and somewhere, according to European-Turkish-Egyptian. But if there are serious moments, then voice them far in advance, remind the new shift at the reception every morning and evening, warn the maids in the evening and always have a fallback : )