Второй раз не понравилось из-за ресепшн The second time I did not like it because of the reception

The hotel is great! But! If you don’t want to face the stupidity of the receptionist, then don’t step here . .
In order from good:
* animation 5? : master classes, show programs, evening children's programs, adults did not go. But heard . . about it later

* rooms and cleaning: we got the rooms this time a college room: there are pros and cons: the pros went out and immediately on the street, it’s great with a child, maybe he can go out for a walk. The walls are thicker, you can't hear your neighbors at all. Here we are finished. + There were spiders and cobwebs. Once the spider drove out of bed. The maid was asked to brush off the web . . but she did not find it everywhere where the web was. Managed themselves. Further: in the evenings, you can hear show programs, especially when you put the child to bed. Not very convenient . . children run past, squeak, squeal . . in building 1 it’s not so audible, it’s far from the play area, but there are problems with hot water: in the evenings it’s not there!
* dining room / restaurant: everything is very tasty. Diversity. Sometimes a lot. Sometimes straight 1 or 2 choices. But my husband got sick! 8 more people were poisoned! In other places they did not eat, because they could no longer. The little daughter of a friend was also poisoned. She, like her husband, ate dietary pike perch for a couple! Poison customers with diet food!!! ! How is that????!! ! Vomiting, loose stools, 38 temperature, fever! Minus 2 days of rest! As I heard, a restaurant worker was also poisoned.
*sports children's coach Sergei Vasilyevich Shaferov ?????!!!! ! And swimming lessons, and outdoor games, and volleyball, and basketball, and tennis, and chess, and jumping rope!! ! Bravo Sergey Vasilyevich!! ! Bravo!!! ! Bravooo!!
And here the spoon is a huge barrel!
We were met by a taxi driver from the hotel. My daughter did not get sick on the trip with him. We liked it and we ourselves !!!! ! booked a trip back to the airport with him. We collected our suitcases. We are waiting for a taxi. But still in the room. And then the taxi driver calls and says, they say, they send me to carry other guests of the hotel, I am now leaving your hotel. Let's go figure it out. It turned out that our taxi was given to other guests without our knowledge! And they haven't called us a taxi yet! I oh . . la from such impudence! Excuse me, on what basis are you disposing of my order??? ? What kind of tactlessness and arrogance? Also, complain to me! The ladies at the reception are completely inadequate! By the way, the child was seasick and vomited in the car. Seasick and vomit after the car and on the plane! Went on knurled!
Dear director of the LOC "demerge", if you read reviews, then be kind enough to recruit staff at the reception - this is the face of the hotel !! ! - competent and tactful people!