отношение в отеле ужасающее hotel attitude is terrible

For a long time I chose where to go to rest in the Crimea. And as they say, I chose. Hotel Da Vasco through (as it turned out later) a travel agency... there were no problems with the transfer, we ordered it when booking: from Simferopol to Semidvorye (near Alushta) it cost 1600 rubles. On the street next to the hotel, the administrator Alena was already waiting for us, who led us to the room. I liked the number. We chose the superior standard. The room has two single beds, sofa, refrigerator, air conditioning, TV, spacious bathroom with shower and bidet. There are no complaints about the number.
A little background of the hotel: here, instead of two hotels, there used to be one Marine boarding house, but for some reason the power was divided and they became separate from each other. Those. the body was divided, as it were, into 2 parts: on the right, Da Vasco, on the left, Marine.
So, we all live well, we swim, we sunbathe, only on the 3rd day, this administrator Alena comes up to me and says "you have some stains on your bed linen, they are difficult to wash, you will have to pay extra. " I'm at a loss, it turns out that peach stains do not wash off. To which I replied that I heard this for the first time, and that for 4700 rubles a day I am not going to sit and erase every speck. Let's go. She also ran after me so that I could pay her off a month in advance. Thank God I only paid for two weeks in advance. The cost of 4700 rubles included breakfast. (300 rubles each). There were four of us: 2 adults and 2 children aged 3 and 5. We paid for the older one, and the younger one, as it were, for free, but without a place and food. Breakfasts are monotonous, cereals are generally terrible: oatmeal floats separately in milk... And when I paid for 2 weeks, I asked to remove the breakfasts, to which the administrator answered well, later we will recalculate. But comrades, as expected, there was no recalculation. Red-haired Alena demanded money from us for bed linen, but she didn’t want to know about her promises.

After such a showdown, without thinking twice, I said that we were moving to the sea. We were told well tomorrow we will calculate you. But I asked the question then: how much we will be calculated. Answer: the money for the remaining days will be fully refunded. So the next day I sit on my suitcases and wait for some kind of catch, and not in vain as it turned out. The administrator came with a cleaning lady. The cleaning lady checked all the bedding (if there were any other stains by any chance), the mattresses were turned over and even looked at. And then they announce to me that's your money minus 30%. It pissed me off so much, why didn't you say this yesterday!!!!!!!!! ! We argued for a long time, the owner of the hotel Gubareva Natalya Vladimirovna came and then the three of them attacked me. Not wanting to lose 30%, I stayed until the end of the paid time. But she still asked to remove the breakfasts, they took away 1.5 breakfasts, and left 1.5... The hostess even threatened that now she would call the guards and they would take us out of here and I wouldn’t see any money at all, imagine...
We survived these roofing felts for 6 roofing felts for 7 days and moved to Morskoy! I don’t want to know and hear that there is such a hotel as Da Vasco, especially people like Alena and Natalya Vladimirovna.
We lived the remaining 2 weeks and I didn’t remember the unpleasant choice anymore. Not once in Morskoy did they find fault with the fact that we have spots or something else. Brought every day for 2 bottles of water (in yes vasco never). Morskoy's buffet was also very delicious. Thanks to all Marine staff. A YES VASKO SUCKS.