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Service:
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Amenities:
2.0
Hotel "Alushta" (ul. Oktyabrskaya, 50) in Alushta. I would like to share with everyone who is going to rest in Alushta. Going on vacation for the first time in the last 3 years, I naturally understood that it was necessary to plan everything for a comfortable and good rest in advance. Therefore, having studied the offers of tour operators and everything that was offered on the Internet, I decided to opt for the Alushta Hotel. I was impressed by the photo of the hotel itself, the description of the service and the decent view of the rooms. Since we planned to go in mid-August, I called the hotel in early July to book a room in advance. The director, a certain Natalya Aleksandrovna, talked to me very nicely: “If you want a double room with air conditioning, please, no problem. Is breakfast included. For August 17th? Of course of course. Come, your room is located on the ground floor and has all the amenities. Take tickets and call me back that you have already taken them. We discussed the total amount for 10 days of stay plus meals. I was delighted - it's nice when everything is simple, I offered this Natalya Alexandrovna an advance payment. To which I was categorically told - what are you worried about, no prepayment is needed, come - we will be happy to accommodate you. And in general, I will call you back when August 17 is approaching to finally confirm your arrival. The next day, the tickets were already on hand, which I immediately informed the director of such a wonderful hotel. Reaction - good, I'm waiting for you.
Days passed, I was “burning” at work, looking forward to the long-awaited vacation. Somewhere around August 10, I called Natalya Alexandrovna back again, since she had not dialed me yet, and I really wanted to be sure that our contract was in force - after all, a week remained. I got through with some difficulty - the fax turned on in the office, although the administrator said - call, she is in the office. But I also had a mobile number, so I got through and heard something like - "Don't worry, I remember you, we'll call on the 15th, everything is in force. " I calmed down. But only until August 15th. When I dialed the hotel number in the morning, Natalya Alexandrovna reacted sluggishly - “Oh, yes, it's you. I remember our conversation. Oh, but we have such a situation now... Symposium... What should I do with you? and offered to call back after one in the afternoon. When I called at one o'clock and immediately reminded her of our contract, that I called more than once, booked a room more than a month in advance, and offered an advance payment, Natalya answered - “yes, yes. We agreed. I remember. But in general, for such money you will perfectly rent an apartment. In response, I reasonably noted that if we wanted to live in an apartment, share a toilet, kitchen and TV with some hostess, then we would immediately start looking for an apartment, not a room. To which Natalya, apparently sensing the nervous notes in my voice, replied: “in short, come. I don't refuse you. " The rest of the time before departure, I felt out of my element. Finally, on August 17, we arrived in Alushta and got to the hotel.
By the way, in the photo she looks more presentable, but oh well. The hotel lobby looked wow, although it was striking in the absence of an administrator (that is, no one asked who you were, where you were going, and with the current number of scammers, this would be useful), and an impressive queue of people lined up at the elevator, eager to get into their rooms. We went in search of Natalya Alexandrovna, or at least an administrator. Finally, a middle-aged aunt, who turned out to be this Natalya, rolled out of the accounting room. We explained who we were, to which we heard: “Yes? I don't know what to do with you. And in general, I said that there are no numbers now. On her face it was clearly read: “and what did they come up with? ” We, dumbfounded, once again reminded that the room was booked in advance, and if she was supposed to change, then in the end it was possible to call back and warn, and not offer to go, “I don’t refuse you, come, we’ll accommodate you. ” Moreover, she was repeatedly offered an advance payment. To this, Natalya Alexandrovna nodded her head and concluded “yes, I agree, but... ” That is, in the next minute of silence it was read: yes, you called more than once, agreed, but I laid it on you... I don’t care...., that you took tickets in advance, arrived now, and it’s wildly hot outside and you still have to drag around the city with bags and look for housing... ”To finally get rid of us, she languidly called some number, talked with some aunt, supposedly about an apartment for us, which, of course, was not available. After talking, she hung up and looked up at us, saying: “how are you still here? What a shame... ”and generously offered to leave her bags with her before going to the bus station to look for grandmothers who rent out housing. I really wanted to give her a good slap in the face, and even better a kick under the massive ass. But, apparently, from stuffiness, there was no strength even for a decent scandal. And what would that change? We went to the exit. . .
In general, the conclusion is people - girls, boys and everything, everything, everything, if you go to the city of Alushta, do not mess with the Alushta hotel, which is located along Oktyabrskaya street, 50 (by the way, it is located inconveniently, there is asphalt around, mass cars, and there are almost no shops nearby). With such a “director”, it is not clear what misunderstanding that occupies this position will turn your vacation into hell. She doesn’t give a damn about people, to put it mildly, for her we are newcomers meat, worse than cattle, holidaymakers who deserve only to fill her pockets during the season. And the fact that no one is responsible for anything is nonsense - they threw some - all the same, other money bags will come, she will get her own profit and so, not from one, but from others. By the way, it’s good that we didn’t make an advance payment - I think we wouldn’t get our money back for a long time, or we wouldn’t prove anything at all if we believed it on parole, without completing all the documents with “wet” seals.
So, if you want to visit the Alushta Hotel, remember us. It is also good that there were only two of us, we are young and relatively do not complain about our health. And if someone got into our situation, having arrived with a small child or several children? Or with parents of not very chic health? Hellish heat, a lot of bags, and they say to you: "yes, yes... but there are no places. " By the way, we did not hear any apologies...
Days passed, I was “burning” at work, looking forward to the long-awaited vacation. Somewhere around August 10, I called Natalya Alexandrovna back again, since she had not dialed me yet, and I really wanted to be sure that our contract was in force - after all, a week remained. I got through with some difficulty - the fax turned on in the office, although the administrator said - call, she is in the office. But I also had a mobile number, so I got through and heard something like - "Don't worry, I remember you, we'll call on the 15th, everything is in force. " I calmed down. But only until August 15th. When I dialed the hotel number in the morning, Natalya Alexandrovna reacted sluggishly - “Oh, yes, it's you. I remember our conversation. Oh, but we have such a situation now... Symposium... What should I do with you? and offered to call back after one in the afternoon. When I called at one o'clock and immediately reminded her of our contract, that I called more than once, booked a room more than a month in advance, and offered an advance payment, Natalya answered - “yes, yes. We agreed. I remember. But in general, for such money you will perfectly rent an apartment. In response, I reasonably noted that if we wanted to live in an apartment, share a toilet, kitchen and TV with some hostess, then we would immediately start looking for an apartment, not a room. To which Natalya, apparently sensing the nervous notes in my voice, replied: “in short, come. I don't refuse you. " The rest of the time before departure, I felt out of my element. Finally, on August 17, we arrived in Alushta and got to the hotel.
By the way, in the photo she looks more presentable, but oh well. The hotel lobby looked wow, although it was striking in the absence of an administrator (that is, no one asked who you were, where you were going, and with the current number of scammers, this would be useful), and an impressive queue of people lined up at the elevator, eager to get into their rooms. We went in search of Natalya Alexandrovna, or at least an administrator. Finally, a middle-aged aunt, who turned out to be this Natalya, rolled out of the accounting room. We explained who we were, to which we heard: “Yes? I don't know what to do with you. And in general, I said that there are no numbers now. On her face it was clearly read: “and what did they come up with? ” We, dumbfounded, once again reminded that the room was booked in advance, and if she was supposed to change, then in the end it was possible to call back and warn, and not offer to go, “I don’t refuse you, come, we’ll accommodate you. ” Moreover, she was repeatedly offered an advance payment. To this, Natalya Alexandrovna nodded her head and concluded “yes, I agree, but... ” That is, in the next minute of silence it was read: yes, you called more than once, agreed, but I laid it on you... I don’t care...., that you took tickets in advance, arrived now, and it’s wildly hot outside and you still have to drag around the city with bags and look for housing... ”To finally get rid of us, she languidly called some number, talked with some aunt, supposedly about an apartment for us, which, of course, was not available. After talking, she hung up and looked up at us, saying: “how are you still here? What a shame... ”and generously offered to leave her bags with her before going to the bus station to look for grandmothers who rent out housing. I really wanted to give her a good slap in the face, and even better a kick under the massive ass. But, apparently, from stuffiness, there was no strength even for a decent scandal. And what would that change? We went to the exit. . .
In general, the conclusion is people - girls, boys and everything, everything, everything, if you go to the city of Alushta, do not mess with the Alushta hotel, which is located along Oktyabrskaya street, 50 (by the way, it is located inconveniently, there is asphalt around, mass cars, and there are almost no shops nearby). With such a “director”, it is not clear what misunderstanding that occupies this position will turn your vacation into hell. She doesn’t give a damn about people, to put it mildly, for her we are newcomers meat, worse than cattle, holidaymakers who deserve only to fill her pockets during the season. And the fact that no one is responsible for anything is nonsense - they threw some - all the same, other money bags will come, she will get her own profit and so, not from one, but from others. By the way, it’s good that we didn’t make an advance payment - I think we wouldn’t get our money back for a long time, or we wouldn’t prove anything at all if we believed it on parole, without completing all the documents with “wet” seals.
So, if you want to visit the Alushta Hotel, remember us. It is also good that there were only two of us, we are young and relatively do not complain about our health. And if someone got into our situation, having arrived with a small child or several children? Or with parents of not very chic health? Hellish heat, a lot of bags, and they say to you: "yes, yes... but there are no places. " By the way, we did not hear any apologies...
Translated automatically from Russian. View original
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