Оплатили заранее, но по приезду оказалось - номеров нет We paid in advance, but upon arrival it turned out - there are no rooms

We booked Sunny Hotel through Pokupon. We took a junior suite for 3 days 2 nights with a bathroom, a toilet in the room and a refrigerator (it is very important for me, the medicine needs to be kept cold). We called in advance, warned that we would arrive in the evening, everything was agreed, they said there would be no problems. We arrived at 10 pm, the maid girl checked everything according to Pokupon, and took us to the room - a tiny little room without amenities, without a refrigerator, and even without a closet, because there was enough space in this shed only on the bed. We refused to move in. The administrator on the phone said that there were no places, that it was Pokupon's fault, who did not pass on the information (it does not matter that we called and confirmed, and the girl calmly checked everything with the Pokupon website... ), began to offer various goodies such as free sun loungers on swimming pool (and they are free anyway), saying that tomorrow, maybe someone will move out and put us in a junior suite... We refused, then the administrator said, now he will decide something. And promuryzhil us for almost 2 hours.
It is clear that no one decided anything, he just played for time so that we were tired and ready to settle anywhere. At 12 at night they told us in plain text - that's it, there are no numbers anywhere, settle in this shed, to indignation (I will clarify - my husband spoke loudly, but did not insult) hung up and did not get in touch anymore. We called local hotels and found available rooms. They were delighted with the new hotel, it is not much more expensive, but already at the level of Turkey with swimming pools, water slides, billiards, meals at will... Of course, the quality of rest suffered, because no one expected to shell out money for accommodation small), so I had to shrink. Well, at least in the hotel, the husband and son rode the slides all day, they didn’t spend on entertainment, only on food. But on the other hand, I saw that for the money that we paid for Sunny, you can find much better hotels.