Your rating of this hotel:
2.0
from 10
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Stayed here for the second year in a row. The first time I wrote a good review on the positive, given the charge for 10 days from the animator Alina. This year there were 17 days. To say that there are only cons is to say nothing. The maid is a quiet horror. She is indignant at the hair on the carpet, comes to clean with great reluctance when it is convenient for her and cleans badly, the toilet is rusty . . Twice our junior suite was flooded with rain through closed m / n doors, so I was waiting for her. She came to wring out the carpets and said to order cleaning the next day. I did not bother with frequent cleanings. She took out the trash and made the beds. But on the eve of departure, in the evening, I gave the keys to the administrator, because. we needed to leave. The administrator Julia and the accountant pretended not to understand me and did the cleaning. Although all cleanings are exclusively at your request. they just went through the room, making me "pleasant". And in the morning already at 9.30 Julia called me with a reminder of our departure.
Then she came at 11:00. at breakfast in person, saying that before 12 we must vacate their room. But on the website and the rules of the hotel business it is written at 12:00 departure and at 14:00. settlement. My 2500 UAH per day ends at 12 o'clock! But Julia went further: she gave the order to the maid, her son and another worker to take the baby bed out of the room. The maid reacted to my legitimate demands to leave the room for 5 minutes like this: she called Yulia with screams: “She won’t give me the bed! ” ". We left the room at 11:50. It turns out that a group of tourists stopped by, and they do not have enough furniture. Sadness... I did not hear any apologies for the maid and such illegal actions from the administrator. Just that she did a great favor by putting a baby bed in our junior suite.
The food is very monotonous, the cook does not know how to cook and does not try. They ask about preferences, but almost do not listen.
The waiters have a good one and one. Everything. They forget to bring cutlery, salt and pepper (they save and do not put it on the tables). Once I was scolded by a waitress for asking someone else to bring tea instead of waiting for her to boil the water.
Animation this year is weak. The administration saves on prizes. Previously, participants were given ice cream, now only the winners. With ice cream, it’s also funny - sometimes they give you unlimited, sometimes they save and say that such rules have always been there.
And most importantly: do not leave things to dry on the balcony - they will rust. I have all white things in rusty streaks. This is a 3-storey building with solar panels. Julia is silent about this, but in vain: clients do not forgive this.
Then she came at 11:00. at breakfast in person, saying that before 12 we must vacate their room. But on the website and the rules of the hotel business it is written at 12:00 departure and at 14:00. settlement. My 2500 UAH per day ends at 12 o'clock! But Julia went further: she gave the order to the maid, her son and another worker to take the baby bed out of the room. The maid reacted to my legitimate demands to leave the room for 5 minutes like this: she called Yulia with screams: “She won’t give me the bed! ” ". We left the room at 11:50. It turns out that a group of tourists stopped by, and they do not have enough furniture. Sadness... I did not hear any apologies for the maid and such illegal actions from the administrator. Just that she did a great favor by putting a baby bed in our junior suite.
The food is very monotonous, the cook does not know how to cook and does not try. They ask about preferences, but almost do not listen.
The waiters have a good one and one. Everything. They forget to bring cutlery, salt and pepper (they save and do not put it on the tables). Once I was scolded by a waitress for asking someone else to bring tea instead of waiting for her to boil the water.
Animation this year is weak. The administration saves on prizes. Previously, participants were given ice cream, now only the winners. With ice cream, it’s also funny - sometimes they give you unlimited, sometimes they save and say that such rules have always been there.
And most importantly: do not leave things to dry on the balcony - they will rust. I have all white things in rusty streaks. This is a 3-storey building with solar panels. Julia is silent about this, but in vain: clients do not forgive this.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Dirty hotel with unpleasant staff. I no longer recommend!
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Personnel:
The first time I called to ask about vacancies, the administrator showed his attitude to guests. The number I was interested in the site was not a photo, which the administrator said in a raised voice, this is not my problem and I do not have time to talk to you. 2 option, which was offered earlier. Arriving at the hotel administrator with a dissatisfied face: "why did you come so soon, only 1 room is available, and the second is not yet. We knew that check-in from 14:00, just wanted to clarify, but for such I didn't expect a boorish answer. Maybe she didn't like the fact that I spoke only Ukrainian, and she didn't understand a word. They didn't explain anything to us both by phone and when they arrived. 150 times and were interested in themselves.
The staff of the bar and restaurant treated identically, phrases: now; you do not see that I am busy or I have a full landing, wait, given that the waiters were enough and they just stood at the bar.
Number:
We have an improved 2-bed room number 131. View of the bushes and the smell of sewage. Instead of a dispenser with soap, a 0.5 liter bottle of mineral water in which soap was poured. so it should be, broke off part of the surface on which he stood. Shower cabin needs to be replaced by rust around, dirt and showers from which flowed from all sides. Cleanliness as such on the day of settlement was not. Noise insulation.
Food:
Breakfasts were delicious and hearty, no lunch. But everything was monotonous. And in the kitchen a little notion that is served for breakfast and that for lunch does not match the standards. Spices on the table have never been. Served food in packed plates.
On the first day, the waiter did not warn that hot drinks such as coffee are paid, although it is stated that this is included in the room rate. The staff does not know all the menu items and could not explain what is included and what is being prepared.
Beach:
As stated on the site was supposed to be private, but in fact it was public. Plus only that the hotel was by the sea. The pool was not cleaned properly.
Price / quality: and does not match. The unpleasant thing is that all the guests who settled in this period were given a tour of the hotel and told everything, but we did not. And only we were treated like that. Terrible staff and attitude towards guests.
I do not recommend !!!!
Персонал:
Вперше як тільки дзвонила поцікавитись про вільні місця,адміністратор показала своє ставлення до гостей.Номер, який мене цікавив на сайті не було фото,на що адміністратор сказала підвищеним тоном, це не мої проблеми і в мене немає часу з вами говорити.Тому ми обрали 2 варіант ,який був запропонований раніше.Приїхавши в готель адміністратор з незадоволеним лицем:" чого ви так скоро приїхали, вільний лише 1 номер ,а другий ще ні.Ми знали ,що заселення з 14:00 ,просто хотіли уточнити,але на таку хамську відповідь я не очікувала.Можливо ще їй не сподобалось ,що я говорила лише українською,а вона жодного слова не розуміла.Нам нічого не пояснили як попередньо по телефону ,так і коли приїхали жодної інформації про готель і що в ньому є.Ходили по 150 раз і цікавились самі .Персонал бару і ресторану ідентично відносився, фрази: сейчас; вы что не видите, что я занята або у меня полная посадка,ждите ,враховуючи ,що офіціантів було достатньо і вони просто стояли біля бару.
Номер:
У нас був покращений 2 х місний номер номером 131 .Вид на кущі і запах каналізації.Замість дозатора з милом , бутилка 0,5 л з мінеральної води , в яку налили мило.Холодильник ,який скоро впаде,бо хтось з попередніх гостей або це так мало бути, відламав частину поверхні на якій він стояв.Душова кабінка потребує заміни ржавчина кругом ,бруд і душ з якого текло зі всіх сторін.Чистоти як такої в день заселення не було.Шумоізоляція відсутня.
Харчування:
Сніданки були смачні і ситні,обіди-ні.Але було все одноманітне. І в кухні трохи поняття ,що подають на сніданок і що на обід не співвпадає з стандартами.Спецій на столі ніколи не було.Подавали їжу в надбитих тарілках .В перший день офіціант не попередила, що гарячі напої такі, як кава платні,хоча прописано ,що це входить у вартість номера. Персонал не знає всіх позицій меню і пояснити ,що входить і з чого готується не міг.
Пляж:
Як зазначено на сайті мав бути приватний,а насправді виявився загальний.Плюс в тому лише ,що готель знаходився на березі моря.Басейн не чистили нормально.
Ціна/якість: і близько не співпадає. Неприємно те, що всім гостям, які заселялися в цей період проводили екскурсію по готелю і все розказували, а нам ні. І лише до нас таке ставлення було. Жахливий персонал і відношення до гостей.
Не рекомендую!!!!
Personnel:
For the first time, as soon as I called to ask about vacancies, the administrator showed his attitude to the guests. 2 option, which was proposed earlier. I didn't expect a boorish answer. Maybe she didn't like the fact that I spoke only Russian, and she didn't understand a single word. Went 150 times and were interested in themselves.
Number:
We have an improved 2-bed room number 131. View of the bushes and the smell of sewage. so it must have been, breaking off part of the surface on which he stood.
Food:
But everything was monotonous. And in the kitchen there is a bit of a concept that is served for breakfast and that for lunch does not match the standards. There were never any spices on the table. Served food in packed plates. that is included in the room rate. The staff does not know all the menu items and could not explain what to enter and what to prepare.
Beach:
As stated on the site was supposed to be private, but in fact it was public. The only plus is that the hotel was located by the sea. The pool was not cleaned properly.
Price / quality: and does not match. It is unpleasant that all the guests who settled in this period, took a tour of the hotel and told everything, but we did not. And only we were treated like that. Terrible staff and attitude towards guests.
I do not recommend !!!!
Персонал:
Вперше як тільки дзвонила поцікавитися про вільні місця, адміністратор показала своє ставлення до гостей. 2 варіант , який був запропонований раніше. хамську відповідь я не чекала.Можливо ще їй не понравилось ,що я говорила лише по-русски,а вона жодного слова не розуміла.Нам нічого не пояснили як попередньо по телефону ,так і коли приїхали жодної інформації про готель і що в ньому є.Ходили по 150 разів і цікавилися самі.
Номер:
У нас був покращений 2 х місний номер номером 131 .Вигляд на кущі і запах каналізації. так мало бути, відламавши частину поверхні на якій він стоял.
Харчування:
Але було все одноманітне. І в кухні трохи поняття, що подають на завтрак і що на обід не співпадає зі стандартами. Спецій на столі ніколи не було. Подавали їжу в надбитих тарілках. ,що це входити до вартості номера. Персонал не знає всіх позицій меню і пояснити, що входити і з чого готується не міг.
Пляж:
Як зазначено на сайті мав бути приватний, а насправді виявився загальний. Плюс у тому лише, що готель знаходився на березі моря. Басейн не чистили нормально.
Ціна/якість: і близько не співпадає. Неприємно те, що всім гостям, які заселялися в цей період, проводили екскурсію по готелю і все розповідали, а нам ні. І лише до нас таке ставлення було. Жахливий персонал і ставлення до гостей.
Не рекомендую!!!!
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