The hotel is good, but ... "a fly in the ointment" and spoiled the experience

Written: 22 august 2021
Travel time: 12 — 19 july 2021
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 10.0
Cleanliness: 2.0
Food: 6.0
Amenities: 8.0
Rested with a group of 12 people. The rooms were booked in advance. Upon arrival we were met, we were at the hotels at 8.00. One of the rooms was ready for check-in, the rest for dinner (we agreed with the hostess). There is a place to leave things, change clothes and go to the sea.
The rooms were clean, the linen was clean, everything was in order. Double bed and sofa bed. (We were settled in a 4-bed room 8). BUT after spending the night on the first night, they found a hole, a hole, a failure in the sofa))) the sofa does not look bad outwardly, but it is assembled from slats and fiberboard covered with fabric. I was surprised by the reaction of the administrator Svetlana: - You have a child, it was he who jumped, it was you who walked on him with your feet, etc. We tried not to swear and not spoil relations at the beginning of the holiday, and it was decided to lay a mattress on top of the sofa. Second night, same result. Sveta in her spirit: "it's not right for you to sleep on the couch"! And then my nerves could not stand it, do what you want, but provide us with the amenities for which we paid!! ! I pay tribute to the hostess, she offered to move to another room (the 2nd one turned out to be much better, spacious and with two double beds). The hostess is sociable and left a good impression, I put +, the administrator -.
The hotel staff is very good, everything is clean, food is served quickly, clean well. The food at the hotel is quite tasty, but the menu is 2 blu and portions like a child))) But due to the fact that the hotel is quite far from the market, cafes and canteens, we often ate at the hotel.

The sea this year turned out to be dirty (((but quite warm)).
I highly recommend this hotel, would happily return. I really liked the double rooms in the 3-storey building opposite the kitchen. The rooms are finished with clapboard, the bed and mattresses are comfortable. Still not bad rooms in the building opposite the main entrance, but for 4-bed rooms there are very small bathrooms. nodes. Our first room (8th) I would not recommend to anyone unless they update the furniture and the mattress on the bed. It is quite old and all rings and rumbles inside)))
Translated automatically from Russian. View original
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