50/50 впечатление 50/50 impression

Found this hotel online. when we arrived, we were well received, special thanks to the security guard. We were taken to the room, everything is as in the picture. We paid for 8 days of stay, but we only had enough for 4. On the plus side, very tasty cuisine, a beautiful hotel for Zatoka, clean and tidy. . with minuses-1) there is no dryer for things. swimsuits and everything else had to be dried on the street on the railing 2) the waiters were the only one who served everything on time and was always friendly-Stanislav. Everyone else always forgot something, forgot to convey, or even forgot that you ordered something. For example, we never waited for cream for coffee for 4 days. You have to keep reminding everything. Plus, you need to follow the checks - they break through double portions. (by chance). 3) the railway-bed trembles at every train crossing. 4) THE BIGGEST MINUS is how it turned out to deal with the administration. Due to the fact that for family reasons we had to leave - the same, as she calls herself, "dear administrator Valeria" - put on a whole show. she refused to refund the money for the days left, because you see they can't sell this room and it's not their problem that we have to leave early. Although their own rules state that they take money only for the last day. More precisely, the "right" to pick up. they do not adhere to their own agreements and begin to tell that the hotel does not have money to make a refund, because the collection has passed. Then some incomprehensible man Roman, who, after 15 minutes of proceedings, wedged in, said that he was "like a director. " In general, the case would have ended with the police, because legally they violated all possible rights. But at the end of it all, the owner came and it was decided in 7 minutes. But I don't want to go there anymore.