Ужасный телефонный разговор, некомпетентный персонал, хамство и удаление отзывов на сайте! Terrible telephone conversation, incompetent staff, rudeness and removal of reviews on the site!

It was 07/19/2017.
There is nothing to say, because there was only one negative after a phone call and communication with Uv. Elena (if memory serves).
Well, they just responded disgustingly to the client . .
1. Called in tech. hours to book a room. I was constantly dropped! But on the 10th time I got through and an incompetent girl answered me.
The first phrase was, What did you want (in a rude intonation), I replied that I would book a room, she said that she was not up to me, since the clients had a wedding on their nose and she had no time to talk to me, but in more detail, She said that She's not up to me now!
If there is a desire, dial later, did not even say goodbye, but threw the phone.
After that, we did not give up and scored again 5, after a while, but they threw off.
It was terribly annoying
and left a detailed review about what happened, but it disappeared after 2 hours. I left a review again, but they deleted it too.
In general, there is nothing to say. We definitely will not go there with such an attitude!
Many thanks to the staff, especially "Elena" for a competent and professional approach to guests!
Shame!