This hotel is overrated and does not deserve high ratings. Average level, definitely not "premium"

Written: 8 january 2020
Travel time: 2 — 5 january 2020
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 5.0
Food: 5.0
Amenities: 5.0
1. Location. The hotel is on a hill. Pump room No. 1 is 1.6 km away. If walking is still a pleasure when returning downhill. The building is right next to the roadway, in the room you can hear the rumble from cars and the barking of neighbors' dogs. The view from the windows to the dirty 5-storey building and the private sector.
2. Number. Small size. Stains on walls and carpet. Sagging mattress on the bed. Sofa with bulging springs. The bathroom door has a transparent insert (a joy for children). The cooler (the so-called "refrigerator") is not fixed and falls out of the bedside table when opened. Wifi is weak. The safe did not work on arrival and they forgot to give out bathrobes. They asked for extra blankets - in response: “not available because. a lot of guests".
3. Nutrition. School cafeteria breakfasts. The buffet consists of sausage, ham, one medium quality cheese from the nearest supermarket and fresh tomatoes and cucumbers or coleslaw. Tea is served lukewarm. Coffee is like coffee. Seeing all this, they refused to dine.

4. Staff. (a) Security. They guard. . . and watch you. (b) Waiters. They bring a glass of water after the third request. (c) Cleaning lady. The sign on the door hung for 5 hours and only after a verbal request did the cleaning take place. (d) Administrators. They are different... "Cheerful", who tried to help in everything, "Indifferent", who sent all questions to her predecessors and the fair-haired "Arrogant", who was rude, hysterical, hysterical. It was she who managed to forget that we paid for the sauna in advance. When watching the video from the reception, I was visibly nervous, but managed to cheat and show us a fragment from 18-00 to 18-30 instead of from 17-30 to 18-30 (01/02/20). We realized this already having paid again and far away from the hotel.
P. S. Dear tourists! Read the negative reviews and responses from the administration, they contain all the salt about this hotel.
Translated automatically from Russian. View original
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