Дякую за зіпсований відпочинок. Thanks for the spoiled vacation.

I just left this "wonderful" vacation spot and my emotions are running high. In 5 days, they came to terms with everything, with the stench near the dining room, with the room with shabby furniture, with the dirt that is everywhere. The worst thing is when you go into the dining room, and it's scary to touch the table there, the cutlery is also not always clean. But they somehow adapted to this. But the most important thing was at the end. We were with three children. Since the hotel does not have family rooms, we took two. We are on the 5th floor, the children are on the third. And today at almost 5 in the morning, a call from the children, we have a flood. A pipe burst, water up to the ankles. Everything floats, suitcases that have been packed, shoes, everything. The man ran to the reception desk, but it doesn't work at night. Thank you for finding the security guard who found the plumber who stopped this horror. The children were taken to their home, and they spent the night on the same bed and couch. Tired, tired, less scared, they waited until the girl came to the reception to describe the whole situation.
Do you think someone reimbursed us? Where is there They didn't even apologize. To the request to call the administrator, the answer was: "I wrote to the administration, there is no answer for an hour. " Seriously? Did you write to the administration? Didn't call directly? What kind of service is this? And if something serious? Who to run to? In a word, anger, despair and disappointment. I was in many countries, it was different, but everything was resolved. However, I did not expect what I received in my country: such ignorance, irresponsibility and negligence.
PS. Do not be fooled by the beautiful photos on the website, everything is far from right there. Everything is run down, dirty and you cannot wait for help in solving any problem.