Hotel is good but food was not good

Written: 29 july 2020
Travel time: 19 — 25 july 2020
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 8.0
Cleanliness: 8.0
Food: 4.0
Amenities: 8.0
This is the third time we have come to the Truskavets 365 hotel, and if there were no complaints about this hotel before, now the feelings are rather ambiguous. And if they ask me if I will come again, now I will think very hard about my return.
And now about everything in order. Met, arrived, spread - as always well and quickly. The rooms are renovated, the plumbing is new, the beds are comfortable. Everything is modest, without frills, but for a week's stay everything is enough. There are coolers with cold/hot water in the lobby, which is very convenient and pleasant. It can be seen that the hotel is developing and it is very pleasing. A swimming pool was installed on the street - shallow, but the kids splash just right. True, they didn’t install a changing cabin and I had to go through the whole hotel in wet clothes to my room, but I think that the administration will take this into account.
The mood deteriorated after visiting the dining room. Previously, food at the hotel was organized according to the "buffet" system, which greatly distinguished Truskavets 365 from the positive side in comparison with other similar hotels. This is especially important when you go on vacation with children. The opportunity to choose dishes on your own always saved the situation. The choice was small, but it was! The child always left the dining room full and satisfied, and this fact was a priority when choosing a place to rest.

When buying a tour, of course, I was warned that due to the quarantine, the buffet was banned, and instead there would be a customized menu. We are all human and we all understand the complexity of the current situation in the country. But I did not understand one thing that hotel administrators invest in the concept of "custom menu". As it seemed to me earlier, "custom menu" is a choice of options from what the hotel offers. It turned out that there was only one option and there was no choice, and you only take what you brought into the hall. Dinner, of course, is better - there were two options for meat dishes and two options for a side dish (if you have time to take it, because once we came to dinner 45 minutes before it ended, we saw only empty dishes from the second option). But the most striking thing in this situation was the issuance of vegetables. The serving on a plate of a quarter of a cherry tomato and two slices of a cucumber killed on the spot (I remind you that we rested at the end of July, at the height of the season for these vegetables).
After my discussion with representatives of the dining room on this topic, the next day the situation changed - they already gave out half a tomato and a quarter of a cucumber. Of course, you will not starve here, you will be fed with rolls and pies without filling, but the pleasure of visiting the dining room is below average. I compare all this with the food in our past visits and it makes me sad, but the feeling that they saved on you still does not leave.
I understand that it is very difficult for a hotel to survive in this situation, but hotel guests are also in similar financial difficulties. Dear administration of the Truskavets 365 hotel, please return the buffet service, otherwise many of your regular customers will not want to return to your hotel again, and this will be very sad. You have good potential, it is clear that you are trying, but what is happening with nutrition at the moment causes only negative emotions.
Strange as it may sound, but many hotels need to take many steps forward to become better, but you have to take half a step back in order to regain their former reputation. I hope that with the end of the quarantine everything will work out for you, so I wish you further development.
Translated automatically from Russian. View original