Некомпетентний відділ бронювання, маємо не те, що бронювали Incompetent booking department, not what was booked

We are visiting the hotel for the 4th year, in the reservation department I booked a room on 24.06. 2021 - 12.07. 2021, back in April Standard Superior Planning Premium with balcony and sofa bed, because we have 2 adults and two children and we know that the hotel has two such rooms, but instead came and got a smaller room with a smaller closet, chest of drawers, things are nowhere to lay out and with a folding bed, instead of a folding sofa which also rests against a balcony door and it is possible to leave on a balcony, only through a folding bed. They don't want to connect with the Administration not at the reception and not through the reservation department, I don't understand what kind of mess is going on in the hotel? They offer to move from the 29th to the room I booked 2210, and the 11th to move back to 2201, which I did not book ....no words, we have two children, full of speeches ...go family of our friends, who are now also resting here, their parents, my parents and sister and family will arrive on June 28.
We went to this hotel because for 3 years everything was fine and everyone booked the girls correctly in the reservation department, ie the specific room that they have on the site in the description. We hope that the Administration will deal with this situation and resolve the error of its employees for the benefit of its customers.